Project Manager
Catalyst Inc.
Junior Project Manager, CX – Artificial Intelligence
obilet
full-time
Posted on:
Location Type: Hybrid
Location: 🇹🇷 Turkey
Visit company websiteJob Level
Junior
About the role
- Ensure AI integrations with CRM systems, call center software, and digital platforms
- Analyze customer interaction data (call center records, chatbot logs, survey data, social media comments) to build models
- Lead implementation of AI solutions such as chatbots and virtual assistants and collaborate with technical teams for integrations
- Design AI-human interactions (triggers, routing rules, confidence thresholds) aligned with brand voice, privacy, and ethical standards
- Analyze customer journeys in line with CX strategies and create improvement opportunities using AI
- Collaborate with business and technology teams to translate CX goals into technical solutions
- Measure and report impact of AI applications (chatbots, recommendation systems, sentiment analysis) on customer interactions
- Continuously test and refine AI tools using real customer data and quickly resolve issues to ensure smooth operations
- Manage relationships with AI vendors, consultants, and external partners to maximize collaboration value
- Analyze contribution of AI solutions to CX KPIs such as self-service rate, automation success, resolution time, and customer experience scores
Requirements
- BS degree in Industrial Engineering departments
- Min. 1 year of previous experience with customer experince projects (nice to have)
- Previous experience with AI projects, hackathons, or personal AI experiments (strong plus)
- Strong command of English to effectively follow technical literature
- Strong sense of analytical thinking, detail-oriented and eager to learn
- Strong problem solving and critical thinking skills
- Comfortable working in a dynamic, constantly changing atmosphere and prioritizing work appropriately
Benefits
- 🏠 Hybrid Working: We work hybrid, but our offices are always open for us
- 🎂 Birthday Leave: In the month of our birthday, we can take a day off on any day we choose
- 📅 Flexible Working Hours: On the days we come to the office, we set our own start time with our flexible working model
- 🎉 Happy Hours & Company Events: New Year’s Event, #obiletfest and Happy Hours
- 📚 Self-Development: Access to online learning platforms like Udemy and various training programs
- 🌟 Best-in-class Teammates
- 🤠 No Dress Code
- ☕ Free Snacks & Drinks: Surprise breakfasts, desserts and fruits in the office
- ✨ Health Insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AI integrationscustomer interaction data analysischatbotsvirtual assistantsAI-human interactions designcustomer journey analysisAI applications measurementsentiment analysisautomation successcustomer experience metrics
Soft skills
analytical thinkingdetail-orientedeager to learnproblem solvingcritical thinkingadaptabilityprioritizationcollaborationcommunicationleadership
