Project Manager

• Ensure AI integrations with CRM systems, call center software, and digital platforms
• Analyze customer interaction data (call center records, chatbot logs, survey data, social media comments) to build models
• Lead implementation of AI solutions such as chatbots and virtual assistants and collaborate with technical teams for integrations
• Design AI-human interactions (triggers, routing rules, confidence thresholds) aligned with brand voice, privacy, and ethical standards
• Analyze customer journeys in line with CX strategies and create improvement opportunities using AI
• Collaborate with business and technology teams to translate CX goals into technical solutions
• Measure and report impact of AI applications (chatbots, recommendation systems, sentiment analysis) on customer interactions
• Continuously test and refine AI tools using real customer data and quickly resolve issues to ensure smooth operations
• Manage relationships with AI vendors, consultants, and external partners to maximize collaboration value
• Analyze contribution of AI solutions to CX KPIs such as self-service rate, automation success, resolution time, and customer experience scores

Junior Project Manager, CX – Artificial Intelligence

Project Coordinator

Internship, Project Management

Praktikum in der Forschung und Entwicklung – Projektmanagement Sensorik

Practical Semester SS26 – Embedded Software, Hardware, Project Management

Project Manager – Engineering