obilet

Project Manager

• Ensure AI integrations with CRM systems, call center software, and digital platforms
• Analyze customer interaction data (call center records, chatbot logs, survey data, social media comments) to build models
• Lead implementation of AI solutions such as chatbots and virtual assistants and collaborate with technical teams for integrations
• Design AI-human interactions (triggers, routing rules, confidence thresholds) aligned with brand voice, privacy, and ethical standards
• Analyze customer journeys in line with CX strategies and create improvement opportunities using AI
• Collaborate with business and technology teams to translate CX goals into technical solutions
• Measure and report impact of AI applications (chatbots, recommendation systems, sentiment analysis) on customer interactions
• Continuously test and refine AI tools using real customer data and quickly resolve issues to ensure smooth operations
• Manage relationships with AI vendors, consultants, and external partners to maximize collaboration value
• Analyze contribution of AI solutions to CX KPIs such as self-service rate, automation success, resolution time, and customer experience scores

Junior Project Manager, CX – Artificial Intelligence

Full-stack Engineer

• Take end-to-end responsibility for developing and delivering new features of biletall.com 's B2B web applications and business API along with the current system’s maintenance
• Contributing to design and development phases for biletall web application front-end and business API back-end
• Identifying, investigating, and implementing applicable solutions to business requirements
• Ensure biletall web application and business API meet current web standards & accessibility requirements
• Following industry best practices in design and product development, also taking initiative in recommending possible enhancements
• Following implemented source control & versioning guidelines
• Contribute to internal coding standards / development practices applied within the team

Software Developer

Analyst

• Contribute to the coordination of KPI & targets monitoring system across departments and assist in tracking progress through dashboards and structured reports
• Analyze industry trends, market dynamics, and competitor strategies to identify risks and opportunities
• Support strategic and corporate-level projects such as performance management systems, RPA tasks, government incentive applications and international go-to market execution plans
• Conduct risk/impact analyses and scenario modeling for corporate level projects, new initiatives and existing operations
• Collect and synthesize internal and external data; build financial and strategic models to support business decisions
• Prepare or edit board presentations, investor decks, policy papers, press releases, meeting minutes and stakeholder communication materials
• Ensure multi-directional communication among teams and management
• Outline business terms and clauses to be inserted into partnership & key account contracts for high impact deals
• Review and interpret legal documents and commercial agreements from a business perspective, and support the legal team by identifying key clauses, risks, and implications relevant to corporate priorities

Strategy Analyst

• Take end-to-end responsibility for developing and delivering new features of biletall.com 's B2B web applications and business API along with system maintenance
• Contribute to design and development phases for biletall web application front-end and business API back-end
• Identify, investigate, and implement applicable solutions to business requirements
• Ensure biletall web application and business API meet current web standards & accessibility requirements
• Follow industry best practices in design and product development and recommend enhancements
• Follow source control & versioning guidelines and contribute to internal coding standards

Senior Software Developer

SDET

Software Test Engineer, Manual and Automation

AI Engineer

• Conducting micro-level MVP experiments based on prompts using LLMs/Agents
• Transforming automatable processes within business units into AI generative workflows
• Researching No-Code / Low-Code tools
• Developing scripts and bots
• Orchestrating multiple models (LLM orchestration) to achieve optimal performance across different use cases
• Fine-tuning or adapting models on domain-specific data to improve accuracy and relevance

Junior Project Manager, CX – Artificial Intelligence

Software Developer

Strategy Analyst

Senior Software Developer

Software Test Engineer, Manual and Automation

Artificial Intelligence Engineer