Market Manager
Portillo's
Manager – Crisis Services
Oakland Community Health Network
full-time
Posted on:
Location Type: Hybrid
Location: Pontiac • Missouri • 🇺🇸 United States
Visit company websiteSalary
💰 $81,670 - $102,088 per year
Job Level
Mid-LevelSenior
About the role
- Assist with the development and implementation of service lines that support the full crisis continuum.
- Collaborate with internal teams and external partners to ensure seamless integration of crisis services across the behavioral health system.
- Monitor and evaluate program effectiveness using data-driven approaches to improve service delivery and outcomes.
- Ensure compliance with CARF standards and other relevant regulatory and accreditation requirements.
- Support strategic planning initiatives by identifying gaps in crisis services and proposing innovative solutions.
- Provide leadership and supervision to crisis service staff, fostering a culture of accountability, collaboration, and continuous improvement.
- Assist in budget development and resource allocation to support crisis service expansion and sustainability.
- Represent OCHN in community meetings, stakeholder engagements, and crisis-related workgroups, advocating for system improvements and partnerships.
- Develop and maintain policies and procedures that support crisis service operations and uphold best practices.
- Coordinate with emergency services, law enforcement, and hospital systems to strengthen crisis response pathways.
- Contribute to workforce development efforts, including training, onboarding, and performance evaluation of crisis staff.
- Support data collection and reporting efforts to inform decision-making and meet contractual or regulatory requirements.
- Participate in quality improvement initiatives and help implement corrective action plans when needed.
- Assist with crisis-related communications, including public messaging, internal updates, and stakeholder engagement.
- Additional duties, as assigned.
Requirements
- Master’s degree in a human service-related field (social work, psychology, counseling, family services, sociology, criminal justice).
- LP, LLP, LPC, LMSW, LMFT.
- Minimum five years of experience working in a human or medical service environment (school, hospital, crisis center, call center, community mental health agency).
- Minimum of five years of leadership experience working within a managed care or community mental health setting.
- Knowledge of public mental health service delivery systems.
Benefits
- Must have available means of transportation to and from OCHN and for required offsite meetings or site visits.
- Must be available for meetings and events which may occur outside of standard office hours.
- Work performed primarily in an office environment in Pontiac.
- Hybrid (onsite/remote) work schedule available based on operational need.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data-driven approachesprogram effectiveness evaluationbudget developmentresource allocationpolicy developmentperformance evaluationquality improvement initiativescrisis service operationscrisis response coordinationworkforce development
Soft skills
leadershipsupervisioncollaborationaccountabilitycontinuous improvementadvocacycommunicationstrategic planningproblem-solvingstakeholder engagement
Certifications
Master’s degreeLPLLPLPCLMSWLMFT
