Customer Service Representative
Oak Street Health
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
About the role
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Requirements
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- High school degree
Benefits
- Generous retirement options
- Paid vacation/sick time
- Health, vision, and dental benefits
- Supportive and fun culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer supportactive listeningcustomer orientationrelationship buildingproblem solvingcommunicationadaptabilitysales target achievementcomplaint handlingrecord keeping
Certifications
high school degree