Director

• Take full ownership of a portfolio of US clients across startup and scaleup stages.
• Serve as the primary management contact from OAK’S LAB, building deep, trusted relationships with founders, executives, and product leaders.
• Drive renewals, expansions, and upsells that create mutual long-term value.
• Develop a deep understanding of each client’s business goals, ensuring OAK’S LAB is positioned as a long-term strategic partner.
• Maintain visibility into client satisfaction to ensure top-tier retention and NPS scores.
• Own revenue and retention targets for your accounts.
• Work with the COO to structure contracts, pricing models, and budgets.
• Partner with the CEO and sales team on closing new business opportunities.
• Lead high-stakes proposal processes from start to close.
• Collaborate closely with Product, Design, and Engineering leadership to ensure client feedback informs ongoing delivery improvements.
• Participate in internal product syncs, providing insights into client goals, risks, and opportunities.
• Support delivery teams in strategic communication with clients.
• Advise clients on how to further leverage OAK’S LAB’s capabilities to achieve business outcomes.
• Represent OAK’S LAB as a trusted advisor at regular management check-ins, alongside important workshops and key milestone meetings.

Client Director

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