Sales Manager, Customer Strategy and Growth

O-I

Customer Strategy & Growth Manager responsible for customer strategies and growth at O-I, a global glass packaging leader. Balancing strategic leadership with execution across customer accounts.

Posted 4/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own delivery of annual budget, volume, revenue, and growth targets for assigned customers
Define and execute customer strategies aligned with category, regional, and global priorities
Build, manage, and convert a robust growth pipeline across near-, mid-, and long-term horizons
Protect and expand share through strategic customer engagement and portfolio growth initiatives
Develop and execute customer-specific growth plans focused on mix optimization, innovation, and share gain
Build and maintain strong senior-level customer relationships and position the company as a strategic growth partner
For global accounts, align local execution with global account plans and enterprise priorities
Own customer forecasting, volume phasing, and performance tracking
Lead pricing, contract negotiations, renewals, and long-term agreements within established frameworks
Proactively identify risks to current- and future-year performance and lead mitigation and offset actions
Lead cross-functional teams to ensure customer commitments are executable and delivered flawlessly
Serve as the escalation point for major commercial and operational issues
Lead business reviews and strategic planning cadences appropriate to customer complexity
Apply deep understanding of customer, category, and market dynamics to inform strategy and decisions

Requirements

What you’ll need

Bachelor’s degree in business, Marketing, Economics, Finance, etc or equivalent combination of education and relevant professional experience
5 -10 years of progressive demonstrated experience in customer-facing, commercial, or growth-related roles such as: Account Management, Customer Strategy, Commercial Strategy/Business Development
Experience leading complex customer strategies across categories and regions.
Proven track record of building and converting growth pipelines, including near‑term and long‑term opportunities.
Experience influencing and leading cross‑functional teams (e.g., Operations, Supply Chain, Finance, Marketing) without direct authority.
Customer-facing experience at senior stakeholder level, including negotiation, strategic planning, and executive engagement.

Benefits

Comp & perks

Vacation time and paid holidays
Medical, dental, prescription and vision care coverage
Pre-tax accounts
Well-being program which includes opportunity to earn employer contributions
Life and AD&D Insurance
Disability Insurance
401(k) retirement saving plans with employer contributions
Financial advisors to assist with retirement planning and financial wellness
Employee Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

budget managementcustomer strategygrowth pipeline developmentperformance trackingpricing negotiationcontract negotiationrisk mitigationstrategic planningmarket dynamics analysis

Soft Skills

relationship buildingcross-functional leadershipexecutive engagementstrategic thinkinginfluencing skills

Certifications

Bachelor’s degree