IT Systems Analyst

O'Hagan Meyer

IT Systems Analyst providing onsite and remote technology support for attorneys and staff at national litigation and insurance defense law firm. Managing Microsoft 365, workstations, access controls, deployments, and security operations across Southern California offices.

Posted 8/4/2026full-timeLos Angeles • California • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support and technical troubleshooting, with a strong focus on Microsoft 365 administration and user experience improvement. Capable of managing multiple priorities in a fast-paced environment while maintaining professionalism and effective communication with diverse users.

Highest-signal resume keywords

IT Support ExperienceMicrosoft 365 AdministrationTroubleshooting SkillsCustomer Service SkillsDocument Management Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingMicrosoft Windows SupportMicrosoft 365 ApplicationsEndpoint SecurityNetwork Switch PatchingWorkstation DeploymentIdentity and Access ManagementCybersecurity Best PracticesHybrid Cloud Environments

Soft Skills

Strong Communication SkillsInterpersonal SkillsOrganizational SkillsTime-Management AbilitiesProblem-Solving Skills

Tools & Technologies

Microsoft Entra IDMimecastExchange OnlineMicrosoft Conditional AccessMDM Protocols

Industry Keywords

Law Firm ExperienceClient-Focused ServicesIT OperationsService DeskTechnology Projects

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Serve as the primary technology resource for attorneys and staff in the firm's Southern California offices
Provide in-person, remote, and phone-based technical support
Troubleshoot hardware, software, printing, connectivity, and peripheral issues
Investigate and resolve user issues while maintaining professionalism and customer service
Track, document, and follow through on support requests through resolution
Coordinate equipment deployments, replacements, upgrades, and office technology needs
Support conference room and meeting-related technology
Assist with Microsoft 365 user account administration
Support identity and access management processes under security policies
Assist with workstation deployment, patching, configuration, and lifecycle management
Support document management and legal-specific applications
Escalate complex technical issues while maintaining ownership through resolution
Participate in firmwide IT projects and technology rollouts
Assist with office expansions, relocations, and infrastructure improvements
Contribute to IT documentation, procedures, and operational standards
Identify improvements to user experience, processes, and service delivery
Assist with technology testing, implementation, and adoption
Promote technology security best practices and support security initiatives and controls
Assist with endpoint security, access management, and related technology processes
Help ensure adherence to firm technology standards and procedures
Collaborate with the Director of IT, IT team members, Legal Technology Manager, office managers, HR, and Operations

Requirements

What you’ll need

3–5 years of experience in IT support, technical support, service desk, or IT operations
Strong troubleshooting and problem-solving skills
Experience supporting Microsoft Windows environments
Experience supporting Microsoft 365 applications and services
Strong communication and interpersonal skills for technical and non-technical users
Excellent organizational and time-management abilities
Ability to manage multiple priorities in a fast-paced environment
Ability to work independently with limited local supervision
Ability to travel regularly between Southern California office locations
Ability to work comfortably with external vendors and MSP/MSSP resources
Ability to lift up to 25 pounds at times
Comfortable sitting at a desk and working on a computer, with regular walking within the office
Preferred: law firm or similar client-focused professional/financial services experience
Preferred: hybrid end-user support experience
Preferred: network switch patching and workstation preparation/cabling
Preferred: hybrid cloud environments and Microsoft 365 administration
Preferred: Microsoft Entra ID concepts and user administration
Preferred: Mimecast and Exchange Online
Preferred: Microsoft Conditional Access and MDM protocols
Preferred: iManage or similar document management systems
Preferred: cybersecurity best practices and security-minded IT operations
Preferred: technology projects and deployments

Benefits

Comp & perks

Health Care Plan (Medical, Dental, & Vision)
401(k) Retirement Plan
Life Insurance (Basic, Voluntary, & AD&D)
Paid Time Off (Vacation, Sick Leave, & Company Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long-Term Disability
Training & Development
Wellness Resources
Commuter Benefits
Collaborative and supportive team environment
Opportunities for professional growth and skill development
Competitive compensation and benefits package