IT Systems Analyst

O'Hagan Meyer

IT Systems Analyst providing onsite and remote technology support to attorneys and staff at O’Hagan Meyer, a national litigation and insurance defense law firm. Managing Microsoft 365, workstations, security processes, office technology, and firmwide IT initiatives.

Posted 8/4/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support and technical troubleshooting, particularly within Microsoft Windows and Microsoft 365 environments. Capable of managing user accounts, supporting document management systems, and promoting technology security best practices.

Highest-signal resume keywords

IT Support ExperienceMicrosoft 365 AdministrationTroubleshooting SkillsUser Experience ImprovementTechnical Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingMicrosoft Windows SupportMicrosoft 365 ApplicationsWorkstation DeploymentDocument Management SystemsEndpoint SecurityIdentity and Access ManagementNetwork PatchingCybersecurity Best Practices

Soft Skills

Communication SkillsInterpersonal SkillsOrganizational SkillsTime ManagementProblem-Solving

Tools & Technologies

Microsoft Entra IDMimecastExchange OnlineMicrosoft Conditional AccessMDM Protocols

Industry Keywords

Legal TechnologyClient-Focused EnvironmentHybrid EnvironmentIT DocumentationTechnology Rollouts

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Serve as a primary technology resource for attorneys and staff in Northern California offices
Provide in-person, remote, and phone-based technical support
Troubleshoot hardware, software, printing, connectivity, and peripheral issues
Investigate and resolve user issues while maintaining professionalism and customer service
Track, document, and follow through on support requests through resolution
Coordinate equipment deployments, replacements, upgrades, and office technology needs
Support conference room and meeting-related technology
Assist with Microsoft 365 user account administration
Support identity and access management processes
Assist with workstation deployment, patching, configuration, and lifecycle management
Support document management and legal-specific applications
Escalate complex issues while maintaining ownership through resolution
Participate in firmwide IT projects and technology rollouts
Assist with office expansions, relocations, and infrastructure improvements
Contribute to IT documentation, procedures, and operational standards
Identify opportunities to improve user experience, processes, and service delivery
Assist with technology testing, implementation, and adoption
Promote technology security best practices and support security initiatives
Support endpoint security, access management, and technology processes
Help ensure adherence to technology standards and procedures
Collaborate with the Director of IT, IT team members, Legal Technology Manager, local office managers and administrators, HR, and Operations

Requirements

What you’ll need

3–5 years of experience in IT support, technical support, service desk, or IT operations
Strong troubleshooting and problem-solving skills
Experience supporting Microsoft Windows environments
Experience supporting Microsoft 365 applications and services
Strong communication and interpersonal skills for technical and non-technical users
Excellent organizational and time-management abilities
Ability to manage multiple priorities in a fast-paced environment
Ability to work independently with limited local supervision
Ability to travel regularly between Northern California offices
Ability to work comfortably with external vendors and technical support resources
Must be able to lift up to 25 pounds at times
Comfortable sitting for prolonged periods and working on a computer, with regular walking within the office
Preferred: experience supporting a law firm or similar client-focused environment
Preferred: experience supporting end users in a hybrid environment
Preferred: practical experience patching network switches and cabling workstations
Preferred: familiarity with hybrid cloud environments and Microsoft 365 administration
Preferred: knowledge of Microsoft Entra ID concepts and user administration
Preferred: familiarity with Mimecast and Exchange Online
Preferred: familiarity with Microsoft Conditional Access and MDM protocols
Preferred: experience supporting document management systems such as iManage
Preferred: exposure to cybersecurity best practices
Preferred: experience assisting with technology projects and deployments

Benefits

Comp & perks

Health Care Plan (Medical, Dental, & Vision)
401(k) Retirement Plan
Life Insurance (Basic, Voluntary, & AD&D)
Paid Time Off (Vacation, Sick Leave, & Company Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long-Term Disability
Training & Development
Wellness Resources
Commuter Benefits
Collaborative and supportive team environment
Opportunities for professional growth and skill development
Competitive compensation and benefits package