Inside Sales Associate

O'Dell HVAC Group

Inside Sales Associate supporting the sales process at O'Dell HVAC Group in Ottawa. Responding to inquiries, preparing quotations, and ensuring order fulfillment.

Posted 6/1/2026full-timeOttawa • 🇨🇦 CanadaJuniorMid-Level💰 CA$65,000 - CA$75,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Respond to customer inquiries and provide product, pricing, and lead-time information.
Prepare accurate and competitive quotations, including support for special pricing requests and bid-spec tenders.
Follow up on quotations and sales opportunities to support conversion and customer responsiveness.
Coordinate opportunities from initial inquiry through to successful order entry, ensuring a smooth handoff to Project Coordinators and Project Managers.
Liaise with customers, vendors, engineers, and internal teams to confirm project requirements and support project success.
Review project specifications and drawings to assist with product selection and pricing.
Track opportunities, timelines, and customer requirements, proactively identifying and escalating risks as needed.
Maintain accurate and up-to-date information within ERP and CRM systems.
Support the preparation of technical submittals, documentation, and drawing packages.
Communicate proactively with customers regarding order status, lead times, and product details.
Manage multiple priorities and respond effectively to urgent requests in a fast-paced environment.
Contribute to continuous improvement initiatives and support overall team efficiency.
Other responsibilities as assigned.

Requirements

What you’ll need

Post-secondary education in Business, Engineering Technology, or a related field, or an equivalent combination of education and experience.
Minimum of two (2) years of experience in inside sales, sales support, project coordination, or a related role.
Experience within the HVAC, construction, mechanical, or building services industry is considered an asset.
Strong proficiency in Microsoft Office (Word, Excel, Outlook, Teams), with experience using ERP and CRM systems; NetSuite experience is an asset.
Ability to read and interpret technical drawings and specifications is an asset.
Experience working with contractors, vendors, engineers, and customers.
Experience preparing quotations, estimates, or supporting complex sales processes.
Ability to communicate in both English and French is considered an asset.
Excellent organizational and time management skills with the ability to manage multiple priorities simultaneously.
High attention to detail and accuracy.
Strong written and verbal communication skills.
Customer-focused mindset with a commitment to delivering exceptional service.

Benefits

Comp & perks

Competitive Salary & Profit Sharing – We recognize and reward contributions to our success.
Comprehensive Benefits, Health Spending Account, & RRSP Plan – We invest in your well-being and future.
Professional Development – We support continuous learning and career growth for all roles.
Company-Wide Holiday Shutdown – Enjoy paid time off during the holiday season.
Summer Fridays! – Wrap up early on summer afternoons!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

quotation preparationtechnical submittalsreading technical drawingssales supportproject coordinationcustomer inquiriespricing analysislead-time managementrisk identificationcontinuous improvement

Soft Skills

organizational skillstime managementcommunication skillscustomer-focused mindsetattention to detailproactive communicationability to manage multiple prioritiesteam collaborationproblem-solvingadaptability