Technical Account Manager
Nymbus
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $100,000 per year
Job Level
Mid-LevelSenior
About the role
- Serve as the dedicated technical advisor for assigned enterprise and high-value clients.
- Develop a deep understanding of clients’ business objectives, system configuration, and integration needs.
- Conduct regular technical business reviews to optimize usage, assess client health, and identify areas for improvement.
- Provide strategic guidance on product implementation, best practices, and support.
- Assist clients in diagnosing and resolving complex technical issues.
- Work closely with Product Support, Engineering, and Development teams to resolve escalations efficiently.
- Guide clients through API integrations, data migrations, and system configurations.
- Monitor system performance and proactively address potential issues before they impact operations.
- Manage critical escalations to ensure timely resolution of high-impact technical problems.
- Deliver tailored training sessions on product features, capabilities, and best practices.
- Guide clients through new feature rollouts, ensuring proper adoption and utilization.
- Provide clients with technical documentation, FAQs, and knowledge base articles to support self-service learning.
- Act as the voice of the client, advocating for product improvements and influencing the roadmap.
- Collaborate with Sales and Client Success teams to support renewals, expansions, and upsell opportunities.
- Work alongside Product Managers to relay client feedback and drive feature enhancements.
- Partner with Professional Services to ensure smooth onboarding and implementation projects.
- Track key account health metrics, identifying risks and opportunities for intervention.
- Develop and refine playbooks for handling common technical challenges and customer workflows.
- Stay up to date with Fintech industry trends, regulatory requirements, and evolving best practices.
Requirements
- 5+ years of experience in a Technical Account Manager, Technical Support Engineer, or Solutions Consultant role, ideally within fintech or SaaS.
- Strong technical acumen with experience in API integrations, system configurations, and troubleshooting.
- Ability to diagnose and resolve complex technical issues.
- Exceptional client relationship management skills with a proactive and consultative approach.
- Experience in core banking, digital banking, or fintech solutions is highly preferred.
- Strong collaboration skills, working across support, engineering, product, and sales teams.
- Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders.
- Ability to thrive in a fast-paced, high-growth environment.
Benefits
- Annual Cash Bonus and Equity Options commensurate with the role level and experience
- 100% Remote
- Robust 401(k) plan with company match
- Insurance - Health, Dental and Vision (Nymbus covers 100% of the Basic Dental premiums)
- Paid Time Off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
API integrationssystem configurationstroubleshootingtechnical documentationdata migrationsproduct implementationtechnical business reviewsclient health assessmentescalation managementplaybook development
Soft skills
client relationship managementconsultative approachcollaborationcommunicationadvocacyproactive problem solvingtraining deliverystakeholder engagementadaptabilitystrategic guidance