Underwriter

• Monitor processing level work providing support to the division and agents including processing insurance applications, endorsements, renewals, cancellations, and data entry.
• Support daily work interactions between CSRs and agents.
• Complete complex priority transactions.
• Process underwriter requests from faxes, phone calls, emails, and quotes.
• Delegate transactions to raters including umbrella renewals, auto renewals, homeowner and umbrella modified links, and handwritten endorsements.
• Locate claim endorsements and ensure they are completed timely.
• Monitor status of rater renewal queue, rater error queue, modified links, and incomplete mail pendings to ensure timely completion.
• Review and monitor late endorsement and renewal lists timely completion.
• Order and interpret miscellaneous reports.
• Handle requests and answer inquiries from internal departments and agents regarding underwriting processes and procedures.
• Manage phone coverage when raters are reassigned.
• Communicate work or personnel related issues to management.
• Communicate work related information from management to CSRs.
• Assist CSRs with the correction of quality assurance issues.
• Update management on the progress of CSR work development for reviews.
• Professionally handle incoming and outgoing customer phone calls.
• Maintain good relationships with internal and external customers.
• Other work as assigned.

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