QA Engineer

• Review daily work and phone calls for compliance with multiple lines of business.
• Apply working knowledge of established underwriting procedures, workflow processes, and regulatory requirements to the timely review of processed transactions.
• Conduct audit in a minimum of one component area encompassing personal lines, commercial lines, assigned risk, phone call review, customer service review, and report analysis.
• Monitor phone calls, complete scorecards and meet with CSRs to review results.
• Process transactions to maintain knowledge of processes and procedures.
• Complete reviews of the life of a policy for system reliability and data integrity.
• Examine and evaluate the system and procedures to ensure records are accurate and adequate controls are in place.
• Conduct individual audits to identify remediation and training needs.
• Collaborate with supervisor on training and coaching development.
• Assist in the auditing of program changes for technical and workflow areas.
• Conduct underwriter audits including completed reports (auto and umbrella), home inspections, cancellation notices, losses coded and issued endorsements.
• Analyze transactions for both accuracy and compliance with procedures.
• Document audit findings.
• Professionally handle incoming and outgoing customer phone calls.
• Other duties as assigned.

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