Operations

• Lead the operational managers and support their overall performance
• Identify high performing team members addressing next steps as needed
• Coach, motivate and reward appropriately
• Perform annual evaluations
• Address under performance through corrective actions
• Establish and enforce roles and responsibilities in each assigned location to drive efficiency and customer satisfaction scores
• Establish and enforce policies, procedures and protocols to drive operational effectiveness and ensure adherence across operations and the company
• Provide oversight and guidance regarding the selection of independent contractors/drive teams to assist in meeting capacity needs
• Actively review key performance measurements and ensure process improvement strategies are identified and incorporated
• Conduct meetings with reporting leaders to improve team and contractor quality metrics
• Review claims activity within Region and perform root cause analysis to determine corrective actions and minimize future risk
• Works with leadership to design and implement strategies to improve overall performance per client scorecard and address customer escalations

Regional Operations Manager – Final Mile

IT Advisor – Virtualization Operations

Vice President, Client Operations

Data Center Infrastructure Management Administrator – Infrastructure Operations

President – Integrator, Operations Leader

Technical Operations Analyst