Plan and implement projects involving setup, configuration and monitoring of network devices throughout NWF including offices and co-location facility
Perform network troubleshooting techniques to isolate, diagnose, and resolve problems
Support VPN services including provisioning, monitoring and management of methods for remote users
Maintain documentation and diagrams for IT-managed systems, upgrades, proposed system changes
Keep operational documentation up to date for operational resilience
Serve as a point of contact for vendors and contractors on projects which require outside support
Ensure appropriate resolution during service/network outages or periods of reduced performance
Support IT Helpdesk with system problems as a Tier3 ticket responder
Anticipate IT changes that both provide opportunities to stay modern and maintain operational excellence
Collaborate with IT Team members to set team goals and manage tasks and communicate across Data & Technology teams and with business users as advantageous to the organization
Assist with regular security audits, implement testing strategies, prepare security status reports, educate users on NWF’s security posture, create security documentation, assist in disaster recovery and perform responsibilities as outlined for this role in our Incident Response Plan

Requirements

Possess technology skills and hands-on experience in physical and virtual server and network infrastructure, vendor relations and acquisition of server and networking hardware/software
Firm grasp of current and emerging Information Technology
Knowledge of IT infrastructure, networks, LAN’s, WAN’s, SAN’s, Backup/Recovery, Security and Telephony (VOIP)
Results Driven: Ability to understand and focus on the most important issues
Comfortable with intensity of deliverables and the need for high-level decision-making
Time management skills to address a wide variety of projects and tasks simultaneously
Flexibility is also necessary to reprioritize time quickly
Creative problem-solving skills: Owns problems and applies “can do” approach in navigating through ambiguous and unprecedented situations
Excellent verbal, visual and written communication; able to work effectively with different audiences
Technical Aptitude: Understanding and/or the ability to develop understanding of NWF’s lines of business
Advanced skills in Windows Server, VMWare, Active Directory, DNS, registering and applying SSL Certificates, Cisco Networking, Wireless Networking, Windows 11
Possess a professional industry certification or corresponding years of experience in networking systems, information technology, or network security.
Possess or be willing to acquire security professional certification during employment.

Benefits

Paid time off: Vacation that starts off at three weeks accrual based on a full-time schedule, unlimited wellbeing, and 11 holidays
We close down for a paid winter break between December 25 to January 1
Up to 16 weeks of fully paid Family and Medical Leave
Low-cost health, dental, and vision insurance options
All outpatient mental health is covered at in-network rates
Therapist available at no cost
Pet insurance and discount perk program
Annual wellbeing allowance
Retirement plan with immediate match and vesting
Annual year end retirement contribution
Tuition Reimbursement
Adoption and Surrogacy assistance
Pet adoption stipend
Student Loan management

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

network troubleshootingVPN servicesIT infrastructureLANWANSANBackup/RecoverySecurityTelephony (VOIP)Windows Server

Soft Skills

results driventime managementflexibilitycreative problem-solvingexcellent communication

Certifications

professional industry certificationsecurity professional certification