Plan and implement projects involving setup, configuration and monitoring of network devices
Perform network troubleshooting techniques to isolate, diagnose, and resolve problems
Support VPN services including provisioning, monitoring and management of methods for remote users
Maintain documentation and diagrams for IT-managed systems
Serve as a point of contact for vendors and contractors on projects
Ensure appropriate resolution during service/network outages or periods of reduced performance
Support IT Helpdesk with system problems as a Tier3 ticket responder
Anticipate IT changes that both provide opportunities to stay modern and maintain operational excellence
Collaborate with IT Team members to set team goals and manage tasks
Assist with regular security audits, implement testing strategies, prepare security status reports, educate users on NWF’s security posture

Requirements

Possess technology skills and hands-on experience in physical and virtual server and network infrastructure
Firm grasp of current and emerging Information Technology, knowledge of IT infrastructure, networks, LAN’s, WAN’s, SAN’s, Backup/Recovery, Security and Telephony (VOIP)
Results Driven: Ability to understand and focus on the most important issues
Time management skills to address a wide variety of projects and tasks simultaneously
Creative problem-solving skills
Excellent verbal, visual and written communication
Technical Aptitude: Understanding and/or the ability to develop understanding of NWF’s lines of business
Advanced skills in Windows Server, VMWare, Active Directory, DNS, registering and applying SSL Certificates, Cisco Networking, Wireless Networking, Windows 11
Possess a professional industry certification or corresponding years of experience in networking systems, information technology, or network security
Possess or be willing to acquire security professional certification during employment

Benefits

Paid time off: Vacation that starts off at three weeks accrual based on a full-time schedule, unlimited wellbeing, and 11 holidays
Up to 16 weeks of fully paid Family and Medical Leave
Low-cost health, dental, and vision insurance options
All outpatient mental health is covered at in-network rates
Therapist available at no cost
Pet insurance and discount perk program
Annual wellbeing allowance
Retirement plan with immediate match and vesting
Annual year end retirement contribution
Tuition Reimbursement
Adoption and Surrogacy assistance
Pet adoption stipend
Student Loan management

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

network troubleshootingVPN servicesWindows ServerVMWareActive DirectoryDNSSSL CertificatesCisco NetworkingWireless NetworkingBackup/Recovery

Soft Skills

results driventime managementcreative problem-solvingverbal communicationvisual communicationwritten communication

Certifications

professional industry certificationsecurity professional certification