Customer Success Manager
NVISO Security
full-time
Posted on:
Location Type: Hybrid
Location: Brussels • Belgium
Visit company websiteExplore more
Salary
💰 €90,000 - €130,000 per year
About the role
- Execute customer success strategy for the BeNeLux market
- Maximize adoption and outcomes for portfolio of customers
- Achieve high retention and grow accounts via structured expansion plans
- Act as the primary advocate for client needs
- Own portfolio KPIs: GRR/NRR, expansion revenue, and renewal rates
- Maintain accurate customer data, health status, and forecasts in CRM
- Monitor regional customer trends, industry dynamics, and regulatory factors
Requirements
- Eligibility for NATO CLEARANCE
- Experience: 3-4 + years in Customer Success, Account Management, or postsales roles
- BeNeLux market experience strongly preferred
- Strong commercial acumen
- Excellent relationship management and negotiation skills
- Proficient in CRM/CS platforms
- Communication: Fluent in English; Dutch and/or French is a strong advantage.
- Education: Bachelor’s degree in Business, Marketing, or related field
Benefits
- A training budget of 10.000€ and 10 days every two years
- Company car + Belgian fuel card
- Working and learning from the best people in the European cyber security industry.
- Regular team-building and fun events with legendary off-site events once a year.
- Personal coach for each employee to ensure well-being and career growth.
- Flexible working hours and home office possibilities
- Flex Reward Plan
- 32 holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer success strategyaccount managementcustomer retentionexpansion revenueKPI managementCRM proficiencydata analysisforecasting
Soft Skills
commercial acumenrelationship managementnegotiation skillscommunication skills
Certifications
NATO CLEARANCE