NVision Imaging Technologies

Field Product Specialist – Hyperpolarization, NMR

NVision Imaging Technologies

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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About the role

  • Serve as the technical lead for the Preclinical Polaris, supporting daily operation and optimizing workflows for the reliable production of hyperpolarized doses
  • Diagnose and resolve complex mechanical and software issues to ensure continuous system availability
  • Perform Tier 1 system maintenance and repairs, acting as the subject matter expert and collaborating with Engineering when required
  • Support system demonstrations in collaboration with Product Management
  • Develop and maintain SOPs for NMR analysis and quality control
  • Support validation activities and analyze system performance to ensure long-term stability and reproducibility
  • Ensure field activities comply with applicable regulations, safety standards, and quality requirements
  • Develop and deliver user training and documentation for the Preclinical Polaris
  • Lead technical onboarding for researchers and clinical staff, enabling effective system use in daily practice
  • Support Site Acceptance Testing (SAT) to ensure systems meet performance expectations at installation
  • Act as the voice of the field for R&D, Engineering, and Product Management
  • Support the evaluation and validation of new hardware and software features

Requirements

  • A PhD or Master’s degree in Physics, Chemistry, Engineering, or a related field with significant practical experience in NMR and polarizer systems
  • Deep expertise in NMR spectroscopy, must be comfortable with both the theoretical framework and the practical operation of NMR hardware.
  • Direct experience with Hyperpolarization (HP) technologies (e.g., DNP, PHIP) (Preferred)
  • Strong pedagogical skills for training others and a 'facilitator' mindset to help users navigate complex technology.
  • Excellent problem-solving, critical thinking, and communication skills.
  • Proven ability to troubleshoot complex systems and manage customer relationships effectively.
  • Willingness to travel extensively, both domestically and internationally (up to 70%)
  • Valid driver’s license
Benefits
  • 30 days of PTO
  • Health Insurance Plan, Life, Vision and Dental
  • 401k with a 5% employer match
  • Fully remote (within the US- East Coast) with flexible working hours
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
NMR spectroscopyHyperpolarization technologiesDNPPHIPsystem maintenanceSOP developmentsystem validationperformance analysistroubleshootingmechanical issue resolution
Soft Skills
pedagogical skillsproblem-solvingcritical thinkingcommunication skillsfacilitator mindsetcustomer relationship managementcollaborationleadershiptraining deliverytechnical onboarding
Certifications
PhDMaster’s degree