Technical Program Manager, AI and ML Software
NVIDIA
Senior Customer Technical Program Manager – Data Center Quality and Sustaining
NVIDIA
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $160,000 - $304,750 per year
Job Level
Senior
Tech Stack
CloudPMP
About the role
- Lead and coordinate NVIDIA Data Center Quality and Sustaining activities supporting OEMs/ODMs across several large Cloud Service Providers deployments.
- Develop and implement a comprehensive and joint Quality Assurance and Sustaining Strategy between NVIDIA, OEMs/ODMs and Data Center operations, ensuring alignment with business, quality and user experience objectives.
- Establish, uphold, and implement quality standards and procedures following industry standard methodologies for large Datacenter System Deployment and Continuation actions.
- Lead internal and external reviews on production systems quality issues as well as prepare regular reports detailing findings and corrective actions.
- Identify areas for improvements in a partnership involving NVIDIA and manufacturers of equipment/devices production systems, applying data analysis and metrics to facilitate progress.
- Collaborate with NVIDIA and partners to ensure high-quality standards across OEMs/ODMs partners.
- Develop and maintain key performance indicators (critical metrics) to monitor quality performance, and present findings to senior management.
- Identify potential quality improvements and develop mitigation strategies to minimize customer impact.
Requirements
- BS/MS/PhD Computer Science, Electrical Engineering, or related field, or equivalent experience.
- Proven track record to work on Enterprise Data Center products quality management and system operational excellence.
- Over 8+ years of demonstrated expertise in Customer Program Management at the highest executive leadership tiers.
- Strong leadership when looking after high-profile Customer Escalations, working across engineering, operations, quality, product management, and sales teams to resolve product technical quality and logistical issues.
- Set accurate expectations and keep the scope of the projects on a track to successful execution.
- Solid understanding of Quality Management Systems (QMS) following Technology Industry standards.
- Technical savvy around Data Center Infrastructure and experience around HW/SW systems components integration, system topologies, and system configurations.
- Accountable for coordinating Data Center – Quality Improvement Projects and Enhancements collaborating with various OEMs/ODMs systems providers.
- Outstanding analytical and problem-solving capabilities, skilled in bringing to bear data for informed decision-making.
- Strong interpersonal and communication skills, with the ability to influence and engage with customers across Business, System Engineering and Quality Management groups.
- Certifications in quality management (e.g., Six Sigma, CQI, CQM) and PMP Program Management Certification are desirable.
Benefits
- Eligible for equity and benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Quality Management SystemsData Center InfrastructureHW/SW systems integrationSystem topologiesSystem configurationsData analysisKey performance indicatorsQuality AssuranceQuality Improvement ProjectsCustomer Program Management
Soft skills
LeadershipAnalytical skillsProblem-solvingInterpersonal skillsCommunication skillsInfluencingEngagementExpectation managementCollaborationDecision-making
Certifications
Six SigmaCQICQMPMP Program Management Certification
