Lead cross-functional programs to operationalize new products, services, and service offerings, ensuring readiness across fulfillment, logistics, field service, and support.
Design and optimize end-to-end fulfillment flows: order intake, kitting, staging, shipping, installation scheduling, returns, repair, and reverse logistics.
Manage relationships with 3PLs, carriers, depot/repair partners, warehousing teams, and field service providers; negotiate contracts and measure performance.
Define program benchmarks (OTD, SLA compliance, RMA turnaround, inventory turns, shipping cost per unit, fill rate, first-time fix rate) and build dashboards for leadership.
Lead continuous improvement initiatives (Lean, Six Sigma tools) to reduce cost, cycle time, and failures while increasing capacity and quality.
Develop capacity planning and inventory strategies based on projected demand to support product launches and seasonal demand spikes.
Lead change management: rollout of new systems (WMS, TMS, FSM, ERP integrations), SOPs, training, and governance.
Own risk management and business continuity planning for logistics and field operations (disruption mitigation, contingency carriers, spare pools).
Coordinate cross-functional collaborators (product, engineering, sales, finance, customer success) to align service SLAs with commercial commitments.

Requirements

8+ years of program or operations management experience focused on fulfillment, logistics, field service, or service operations in a high-tech or hardware environment.
Bachelor’s degree or equivalent experience in supply chain, Engineering, Business, or related; MBA or relevant certification (CSCP, Six Sigma) preferred.
Proven track record managing complex, cross-functional programs with external partners (3PLs, carriers, repair depots).
Strong data-driven decision-making: experience with benchmark definition, dashboards, and regular operational reviews.
Hands-on experience with WMS/TMS, FSM platforms, and ERP integration projects.
Demonstrated ability to optimize inventory, forecast demand, and manage reverse logistics/RMA processes.
Excellent collaborator management, negotiation, and vendor management skills.
Comfortable working in fast-paced, ambiguous environments with tight timelines.
Willingness to travel (up to 25%) and work across Texas time zones as needed.

Benefits

Competitive salaries
Generous benefits package
Eligible for equity

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

program managementoperations managementfulfillment optimizationinventory managementdemand forecastingrisk managementchange managementcontinuous improvementdata-driven decision makingreverse logistics

Soft Skills

collaborationnegotiationvendor managementleadershipcommunicationproblem-solvingadaptabilityorganizational skillstime managementteam coordination

Certifications

CSCPSix SigmaMBA