Senior Hardware Customer Quality Engineer
NVIDIA
full-time
Posted on:
Location Type: Office
Location: Santa Clara • California • Texas • United States
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Salary
💰 $168,000 - $258,750 per year
Job Level
About the role
- Participate/lead conference calls and F2F meetings with Customers related to quality weekly/monthly
- Track Customer quality metrics with regular reporting to the customer and internal management
- Coordinate and participate in Customer audits for NVIDIA HQ and contract manufacturers
- In crisis/customer critical issue situations, quickly assimilate technical details to: (a) Understand the critical elements of the issue and provide direction to the working team (b) Comprehend the significance of results from various technical activities and formulate responses to customers
- Interface with Customers, Integrators and Partners onsite at their location to support problem solving and issue resolution as needed
- Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints
- Work cross functionally among internal organizations, coordinating activities to assess product risk, drive problem solving and achieve continuous improvement, increasing customer satisfaction
Requirements
- BS or MS degree from a leading university in electrical engineering, quality, or related technical discipline (or equivalent experience)
- 8+ years of experience in electronics customer quality role
- Customer interface experience critical
- Quickly comprehend technical details relevant to understanding customer complaints
- Excellent proficiency with 8D problem solving tools/methods
- Excellent written and oral communication skills
- Interpersonal skills, with a logical approach to problem solving, good time management, and task prioritization skills
- Dedicated and able to work with minimum supervision
- Strong leadership skills with experience coordinating teams with multiple disciplines
- Proficient using MS Office software tools, data analytical tools, and email communications
Benefits
- Highly competitive salaries
- Comprehensive benefits package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
8D problem solving toolselectronics qualitydata analysisrisk assessmentroot cause analysiscorrective actionspreventative actionscontinuous improvementcustomer quality metricstechnical detail comprehension
Soft Skills
excellent written communicationexcellent oral communicationinterpersonal skillslogical problem solvingtime managementtask prioritizationleadershipteam coordinationcustomer interfacededication