Primary responsibilities will include deploying, managing, and validating AI Compute/HPC infrastructure in Linux-based environments for new and existing customers.
Be the domain expert with customers during planning calls through implementation.
Handover-related documentation and perform knowledge transfers required to support customers as they begin rolling out some of the most sophisticated systems in the world!
Provide feedback to internal teams such as opening bugs, documenting workarounds, and suggesting improvements.

Requirements

5+ years providing in-depth support and deployment services; solving problems for hardware and software products.
Knowledge and experience with Linux system administration, process management, package management, task scheduling, kernel management, boot procedures/troubleshooting, performance reporting/optimization/logging, network-routing/advanced networking (tuning and monitoring).
Cluster management and provisioning technologies for bare-metal servers (bonus credit for BCM (Base Command Manager)).
Minimum of a four-year degree from an accredited university or college in Computer Science, Electrical or Computer Engineering or equivalent experience.
Scripting proficiency (Bash, Python, Ansible, etc.).
Excellent interpersonal skills and the ability to deliver resolutions for customer issues as they arise.
Strong organizational skills and ability to prioritize/multi-task easily with limited supervision.
Experience with schedulers such as SLURM, LSF, UGE, etc.
An ability to travel to customer sites within the United States up to 30% of the time.
Experience with benchmarking tools such as HPL, NCCL tests, MLPerf as well as Kubernetes experience.

Benefits

eligible for equity and benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Linux system administrationprocess managementpackage managementtask schedulingkernel managementboot proceduresperformance reportingnetwork routingscripting (Bash, Python, Ansible)cluster management

Soft Skills

interpersonal skillsproblem-solvingorganizational skillsprioritizationmulti-taskingcustomer supportcommunicationknowledge transferfeedback provisiondocumentation

Certifications

Bachelor's degree in Computer ScienceBachelor's degree in Electrical EngineeringBachelor's degree in Computer Engineering