Director of Program Management – Data Center Solutions

nVent

Director of Program Management leading strategic customer programs and team development for a global electrical solutions provider. Ensuring customer satisfaction and operational excellence across business functions.

Posted 7/24/2026full-timeAnoka • Minnesota • 🇺🇸 United StatesLead💰 $172,900 - $257,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in program management and customer operations, with a strong focus on strategic relationship management, team leadership, and cross-functional collaboration. Proven ability to drive customer satisfaction and operational excellence through data-driven decision-making and continuous improvement.

Highest-signal resume keywords

Program ManagementCustomer OperationsTeam LeadershipCross-Functional CollaborationData-Driven Decision-Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementCustomer Relationship ManagementManufacturing OperationsSupply Chain ManagementCostingLogisticsPerformance MetricsRisk ManagementChange ManagementOrder Management

Soft Skills

LeadershipCommunicationMentoringProblem-SolvingInfluence

Industry Keywords

Customer SatisfactionOperational ExcellenceHigh-Visibility ProgramsExecutive-Level CommunicationContinuous Improvement

About the role

Key responsibilities & impact

Serve as the senior executive point of contact for a portfolio of key strategic customers, owning the end‑to‑end customer relationship and ensuring a customer‑first operating model across the business
Lead and develop a high‑performing team of Program Managers responsible for daily execution, customer communication, and order delivery for assigned customer programs
Own overall customer satisfaction, delivery performance, and relationship health for assigned accounts, proactively identifying risks and driving resolution before issues impact the customer
Provide strategic program leadership across the customer lifecycle—from opportunity intake and quoting through execution, delivery, and change management
Partner closely with Sales, Engineering, Operations, Supply Chain, and Logistics to ensure customer requirements are translated into clear internal priorities and executable plans
Establish and lead a disciplined customer operating cadence, including executive‑level customer reviews, program health reviews, and managing blocking issues
Ensure consistent, timely, and professional customer communication across all touchpoints, setting expectations and reinforcing accountability internally and externally
Oversee order management and execution for strategic customers, ensuring on‑time, in‑full delivery and adherence to customer quality, cost, and specification requirements
Provide leadership and governance for pricing, scope changes, and cost impacts, partnering with Account Managers and internal teams to align customer expectations with business outcomes
Represent the voice of the customer within the organization, advocating for customer needs while balancing operational capabilities and business priorities
Drive continuous improvement in customer experience, program execution, and team performance, demonstrating data, metrics, and feedback
Develop talent and succession within the Program Management team through mentoring, performance management, and capability building

Requirements

What you’ll need

A bachelor’s degree is preferred
Ideally 8+ years of experience in program management, customer operations, or production-focused environments, with direct customer accountability
Validated experience leading and developing teams, ideally within a customer-facing, cross-functional organization
Demonstrated success owning strategic customer relationships and leading complex programs with high visibility and impact
Strong business insight with working knowledge of manufacturing operations, planning, scheduling, supply chain, costing, and logistics
Ability to operate credibly at the executive level with customers and internal leadership
Track record of getting results through cross-functional influence
Data-driven approach with experience using metrics to manage performance, identify risk, and drive improvement
Comfort operating in a fast-paced, high-growth environment while maintaining strong rigor and structure

Benefits

Comp & perks

Medical, dental, and vision plans along with flexible spending accounts
Short-term and long-term disability benefits
Critical illness, accident insurance and life insurance
A 401(k) retirement plan and an employee stock purchase plan — both include a company match
Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection