Training Specialist, Technical Writer – Data Center Cooling Solutions

nVent

Conduct training sessions and provide technical writing for data center cooling solutions at nVent. Collaborate with customers and teams to ensure confidence in using products and enhance efficiency.

Posted 4/28/2026full-timeRemote • Minnesota, North Carolina, Pennsylvania, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $76,000 - $141,100 per yearWebsite

About the role

Key responsibilities & impact

Conduct onsite training sessions for key customers on the installation, operation, and maintenance of our data center cooling products
Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
Provide technical writing, support, and mentorship to customers during the installation and maintenance processes
Collaborate with the sales and customer service teams to identify customer training needs and develop customized training programs
Ensure customers are fully trained and confident in using our products to enhance their efficiency and happiness
Maintain up-to-date knowledge of our products and services to provide accurate and relevant training
Collect and analyze customer feedback to continuously improve training programs and materials
Travel to customer locations as the need arises to deliver onsite training

Requirements

What you’ll need

Bachelor's degree in a related field or equivalent work experience
Validated experience providing technical training and technical writing, preferably in a customer-facing role in the data center space
Excellent communication, presentation, and problem-solving skills
Ability to work independently and balance multiple training sessions simultaneously
Willingness to travel an average 10-25% to customer locations as needed
A valid driver's license is required

Benefits

Comp & perks

Medical, dental, and vision plans
401(k) retirement plan with company match
Flexible spending accounts
Short-term and long-term disability benefits
Critical illness and accident insurance
Life insurance
Employee stock purchase plan
Tuition reimbursement
Caregiver, personal and parental leave
Back-up care services
Paid time off including volunteer time
Well-being program
Legal & identity theft protection

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical writingtraining developmentdata center cooling productsinstallationoperationmaintenance

Soft Skills

communicationpresentationproblem-solvingmentorshipcollaborationindependencetime management

Certifications

Bachelor's degree