IT Support

• Lead and mentor the infrastructure team, providing technical mentorship, workload prioritization, and professional development.
• Collaborate with managers and cross-functional teams to ensure clear paths for handling blocking issues and smooth service delivery.
• Coordinate vendor relationships, contracts, and budgets related to infrastructure services.
• Lead key infrastructure initiatives, including but not limited to system upgrades, migrations, acquisition integrations, and technology modernization projects.
• Define and contribute to the infrastructure roadmap, ensuring alignment with business objectives and new technologies.
• Manage the composition, implementation, and continuous operations of core infrastructure, covering servers, networks, storage, and cloud services.
• Monitor and optimize performance, availability, and capacity across environments.
• Maintain standardized processes across nVent sites to ensure consistent infrastructure operations.
• Run vulnerability remediation processes, including planning and patching across infrastructure systems.
• Coordinate responses to infrastructure-related security alerts and incidents, working with the Cyber Security team and other collaborators as necessary.
• Address and remediate audit findings, ensuring infrastructure controls align with corporate and regulatory standards.
• Ensure disaster recovery and business continuity capabilities remain tested and operational.
• Maintain detailed infrastructure documentation including architecture diagrams, SOPs, and asset inventories.

IT Infrastructure Manager

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