Clinical Operations Intern
NuvoAir
internship
Posted on:
Location Type: Remote
Location: Remote • Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Entry Level
About the role
- Check patients in for their scheduled virtual appointments and verify required information.
- Provide frequent, hands-on tech troubleshooting to help patients connect to their virtual visits (audio, video, device setup, platform access).
- Collect and document patient copays or outstanding balances.
- Enter clinical and administrative information into patient charts with accuracy and attention to detail.
- Recognize when a patient’s needs fall outside your scope and promptly direct them to the appropriate clinical team member.
- Assist with general administrative tasks to support smooth virtual clinic operations.
- Maintain patient confidentiality and adhere to HIPAA standards at all times.
Requirements
- Strong technical skills and ability to troubleshoot device, audio/video, and connectivity issues—this is a must.
- Comfort and confidence guiding patients through technology challenges multiple times per shift.
- Excellent communication and customer service abilities.
- Strong attention to detail and organizational skills.
- Comfortable learning and working within digital tools and EHR systems.
- Ability to work independently and follow established workflows.
- Professionalism, reliability, and willingness to learn.
- Interest in healthcare, clinical operations, or health administration.
- Prior experience in tech support, customer service, or administrative roles is a plus.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical troubleshootingdevice setupaudio/video troubleshootingconnectivity issuesdata entrypatient chart documentation
Soft skills
communicationcustomer serviceattention to detailorganizational skillsprofessionalismreliabilitywillingness to learn