nuvo

Support Engineer

• Act as the first line of technical support for customers, resolving SDK and API-related questions independently and escalating complex cases to engineering
• Ensure timely, clear, and solution-oriented communication with customers, helping them succeed with Importer SDK and Data Pipeline products
• Troubleshoot, reproduce, and document bugs, working closely with engineers to deliver fixes and improvements
• Support solution architect in creating customer sandboxes and demo environments, ensuring smooth onboarding
• Contribute to QA testing by validating new features and verifying bug fixes in staging environments
• Collaborate with product managers, designers, and engineers to improve product usability and resolve technical issues
• Embrace a cross-functional role, bridging customers and engineering to create product impact

Developer Support Engineer

Solutions Engineer

• Act as the first line of technical support for our customers, resolving SDK and API-related questions independently and escalating only complex cases to the engineering team
• Ensure timely, clear, and solution-oriented communication with customers, helping them succeed with our Importer SDK and Data Pipeline products
• Troubleshoot, reproduce, and document bugs, working closely with our engineers to deliver fixes and improvements
• Support our solution architect in creating customer sandboxes and demo environments, ensuring smooth onboarding experiences
• Contribute to QA testing by validating new features and verifying bug fixes in staging environments
• Collaborate with product managers, designers, and engineers to continuously improve product usability and resolve technical issues
• Embrace a cross-functional role, bridging the gap between customers and engineering to create real product impact
• Milestones: fully onboarded and resolving majority of customer questions by 3 months; managing support end-to-end and contributing to QA by 6 months; owning support processes and improving documentation by 12 months

Developer Support Engineer

Technical Solutions Engineer