nuvo

Technical Solutions Engineer

nuvo

full-time

Posted on:

Origin:  • 🇹🇭 Thailand

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Job Level

Mid-LevelSenior

Tech Stack

CypressDockerJavaScriptJestReactTypeScript

About the role

  • Act as the first line of technical support for our customers, resolving SDK and API-related questions independently and escalating only complex cases to the engineering team
  • Ensure timely, clear, and solution-oriented communication with customers, helping them succeed with our Importer SDK and Data Pipeline products
  • Troubleshoot, reproduce, and document bugs, working closely with our engineers to deliver fixes and improvements
  • Support our solution architect in creating customer sandboxes and demo environments, ensuring smooth onboarding experiences
  • Contribute to QA testing by validating new features and verifying bug fixes in staging environments
  • Collaborate with product managers, designers, and engineers to continuously improve product usability and resolve technical issues
  • Embrace a cross-functional role, bridging the gap between customers and engineering to create real product impact
  • Milestones: fully onboarded and resolving majority of customer questions by 3 months; managing support end-to-end and contributing to QA by 6 months; owning support processes and improving documentation by 12 months

Requirements

  • A technically skilled problem-solver with expertise in web development (React, TypeScript, modern web tooling)
  • 3+ years of professional experience in a technical role such as software engineer, support engineer, or QA engineer
  • Strong understanding of APIs, SDKs, and debugging workflows
  • Excellent communication skills in English (written and spoken)
  • Customer-oriented mindset with patience and empathy
  • Team player with a proactive approach, willing to take responsibility, share knowledge, and work closely with engineers and product managers
  • Based in Thailand (preferably Chiang Mai), or comfortable working remotely within Thailand
  • Nice-to-haves: Experience with QA testing, bug tracking systems, and test automation frameworks (e.g., Jest, Cypress)
  • Nice-to-haves: Previous work in technical support or customer-facing engineering roles
  • Nice-to-haves: Familiarity with infrastructure and DevOps basics (CI/CD pipelines, GitHub, Docker)
  • Interest in contributing to customer-facing documentation, materials, and tutorials