IT Service Desk Engineer
Nuvisan
full-time
Posted on:
Location Type: Hybrid
Location: Berlin • Germany
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Tech Stack
About the role
- Receive and handle IT requests and incidents
- Classify, document and resolve IT issues at 1st-level support
- Escalate complex requests to downstream support or external service providers
- Assist with maintenance and replacement of IT hardware
- Set up, configure and issue IT devices (notebooks, smartphones, network equipment, etc.)
- Manage IT assets (laptops, smartphones, other IT equipment)
- Perform user administration (e.g., onboarding and offboarding)
- Document solutions, processes and recurring issues
- Contribute to the continuous improvement of IT support
Requirements
- Completed vocational training in an IT field (e.g., Fachinformatiker for System Integration) or an equivalent qualification
- Some experience in IT support, ideally in 1st-level support
- Knowledge of Windows environments (e.g., clients, servers, Active Directory)
- Experience in M365 administration
- Experience with service-desk platforms (e.g., ServiceNow, ServiceDesk Plus) is an advantage
- Strong service orientation, excellent communication skills and the ability to work well in a team
- Independent and structured working style
- Very good German and English skills, both written and spoken
Benefits
- Permanent employment contract, attractive pay according to the chemical industry collective agreement (including Christmas and holiday bonuses), company pension scheme, long-term time account
- Flexible working hours
- Comprehensive onboarding and individualized training and development opportunities
- Collegial work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT support1st-level supportWindows environmentsActive DirectoryM365 administrationuser administrationIT asset managementhardware maintenanceIT device configurationdocumentation
Soft skills
service orientationcommunication skillsteamworkindependent workingstructured working
Certifications
Fachinformatiker for System Integrationvocational training in IT