Relationship Manager

Nuvei

Relationship Manager managing ACH and online banking partner portfolios for Nuvei, a global fintech payments infrastructure provider. Driving adoption, retention, escalations, and revenue growth.

Posted 8/16/2026full-timeScottsdale • Arizona • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing partner and client relationships within the payments and fintech sectors, focusing on account growth, product adoption, and client satisfaction. Proficient in coordinating cross-functional teams and maintaining accurate CRM records to support operational efficiency.

Highest-signal resume keywords

Client Relationship ManagementCross-Functional CoordinationCRM ProficiencyPayments Industry KnowledgeProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementClient SuccessProduct AdoptionRevenue Growth IdentificationOperational Needs AssessmentPartner EngagementRisk CoordinationService Needs MonitoringBusiness Review ConductingDetail Orientation

Soft Skills

Strong Communication SkillsOrganizational SkillsRelationship BuildingAttention to DetailProblem-Solving

Tools & Technologies

SalesforceCRM SystemsExcelWordPowerPointOutlook

Industry Keywords

PaymentsFintechFinancial ServicesPartner ManagementClient EngagementService-Oriented RoleCross-Sell OpportunitiesOperational IssuesBusiness ModelsClient Satisfaction

About the role

Key responsibilities & impact

Manage and cultivate relationships with an assigned portfolio of partners and clients based on complexity, lifecycle stage, and business needs
Serve as the primary point of contact for assigned partners and clients, owning account support, partner engagement, and coordination of internal resources
Maintain proactive communication to drive engagement, alignment, retention, product adoption, and satisfaction
Identify revenue growth, cross-sell, expanded product adoption, deeper solution utilization, and ACH & Online Banking optimization opportunities
Develop and maintain understanding of partners’ business models, operational needs, goals, and priorities
Conduct recurring partner and client meetings, touchpoints, and business reviews
Monitor partner activity, feedback, trends, risks, service needs, and recurring issues
Partner with Sales on new or expanding opportunities
Coordinate with Risk, Underwriting, Operations, Product, Sales, and Boarding teams
Support escalations and operational issues through resolution
Maintain accurate CRM records, account notes, partner activity updates, opportunities, and portfolio visibility
Maintain strong knowledge of Nuvei products, services, systems, competitors, and the broader payments landscape

Requirements

What you’ll need

3+ years of experience in payments, fintech, financial services, client success, account management, relationship management, partner management, or a related client-facing role
Experience managing partner, client, or merchant relationships in a service-oriented or revenue-supporting capacity
Demonstrated ability to build external relationships, maintain consistent communication, and support client or partner satisfaction
Ability to identify client needs, product adoption opportunities, cross-sell potential, and account growth opportunities
Experience coordinating cross-functionally with Risk, Underwriting, Product, Operations, Boarding, Sales, or Support
Strong written and verbal communication skills
Strong organizational skills for managing multiple relationships, priorities, follow-ups, and time-sensitive requests
Sound problem-solving skills for managing inquiries, supporting escalations, and driving resolution
Strong attention to detail and accurate account notes, CRM updates, and partner activity visibility
Proficiency with CRM systems; Salesforce preferred
Proficiency with Excel, Word, PowerPoint, and Outlook
English (written and spoken) is the primary working language

Benefits

Comp & perks

Competitive holiday allowance
401K Matching program
Group Insurance Benefits
Flexible working model
Employee Assistance Program