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Channel Operations – Support Specialist
NuveiChannel Operations & Support Specialist handling merchant applications and supporting agent onboarding at fintech company. Collaborating with sales and operational teams for efficient processes.
About the role
Key responsibilities & impact- Manage operational workflows related to agent onboarding, agent support, and the pre-vet process.
- Ensure the efficient processing of merchant applications.
- Facilitate communication between agents, sales team, RM team, and internal operational teams.
- Review and manage incoming merchant applications (prevets).
- Maintain accurate prevet templates and merchant lists.
- Provide operational support to agents throughout the onboarding process.
- Guide agents on submission requirements and procedures.
- Generate reports on merchant applications and onboarding performance.
- Monitor key metrics and drive process improvements.
Requirements
What you’ll need- Strong organizational and project management skills with the ability to manage multiple priorities.
- Experience working with CRM platforms (Salesforce experience preferred).
- Strong communication and coordination skills across cross-functional teams.
- Attention to detail with a focus on data accuracy and process compliance.
- Ability to work collaboratively with sales, operations, and finance teams.
- 5+ years of experience in payments, fintech, merchant acquiring, or partner channel operations.
- Familiarity with merchant underwriting processes and documentation requirements.
- Experience supporting partner agents, ISOs, or sales channels.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementdata accuracyprocess compliancemerchant underwritingmerchant applicationsreport generationprocess improvements
Soft Skills
organizational skillscommunication skillscoordination skillsattention to detailcollaborative skills