Analyze merchant dispute performance metrics to identify trends, root causes, and opportunities for improvement.
Deliver workshops and training sessions to merchants, providing data-driven insights and guidance on dispute prevention and best practices.
Optimize internal dispute management procedures and collaborate with Product, Technology, and Business Analysis teams to enhance automation and operational efficiency.
Perform daily operational activities, including monitoring and managing the dispute flow.
Handle ad hoc tasks and special assignments as required.
Collaborate closely with internal departments to ensure efficient and smooth operations.

Requirements

Experience as an Analyst
2+ yrs. work experience in either Claims, Transactional Banking (Disputes & Payment Investigations), or a similar operational/analytical role;
Good understanding of Excel
High level of accuracy and extreme attention to detail;
Good problem-solving and strong analytical skills;
Helpfulness and willingness to work in a team;
Fluent English (both verbal and written);
French (both verbal and written) is and advantage;
SQL, Python, and experience in chargebacks (advantage);
Advanced Excel (advantage).

Benefits

Monthly LIDL or WOLT food allowance;
Hybrid working model;
Private health insurance;
One-month workcation;
Cool and modern penthouse office in Vilnius city;
Annual bonus depending on company and individual results;
Space for personal and professional growth, training, giving back to community activities;
Office perks, a great atmosphere, company events and a lot more to explore.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLPythonExcelchargebacks

Soft Skills

problem-solvinganalytical skillsattention to detailteamworkcommunication