Customer Support

• Coordinate and manage support requests based on priority and origin, ensuring timely handling within service level agreements (SLAs).
• Communicate with banks and Nuvei’s partners as well as internal teams such as R&D and Product to support resolution of complex payment-related inquiries.
• Monitor, report, and track technical and payment-related complaints, ensuring swift and effective handling, and escalating to relevant departments when needed.
• Investigate errors and logs and provide in-depth analysis for both clients and internal departments.
• Process, investigate, and respond to escalations to ensure customers’ issues reported via all channels are resolved to our client’s satisfaction.
• Ensure all tasks are performed in line with the current procedures.
• Stay informed on industry trends, internal policies, and product updates to ensure accurate support and continuous learning.
• Contribute to team performance by meeting KPIs and fostering a collaborative work environment.
• Perform other tasks assigned by management to support team and company goals.

Payment Support Specialist – Shift and Weekend Coverage

Enterprise Tech Support Specialist – Shift and Weekend Coverage