Serve as a key partner to internal stakeholders by providing timely, accurate, and efficient support in the cash tendering space
Partner with the Accounts Receivable operations teams to identify payment processing improvements, control gaps, and governance needs across multiple business units
Build collaborative relationships with project teams and key stakeholders to ensure alignment and effective issue resolution
Perform root cause analysis on recurring payment exceptions (e.g., unapplied cash, lockbox variances, returned payments) and provide recommendations for automation or process enhancements
Conduct cross‑ERP and cross‑functional assessments to identify opportunities for payment standardization and simplification
Create and maintain business process documentation, workflow diagrams, and testing materials specific to payment processing activities
Support the design and execution of payment‑related testing—planning, performing, monitoring, and enhancing test procedures as needed
Analyze payment workflows to gather requirements and identify system or process improvements that reduce manual effort and enhance data accuracy
Collaborate closely with business stakeholders, project leads, and technical teams to clarify requirements and ensure consistency across systems and processes
Provide ongoing support to leadership and operational teams regarding payment processing standards, exceptions, and recommended solutions.

Requirements

Bachelor’s degree in Accounting, Finance, or a related discipline
3+ years’ experience in payment processing, accounts receivable, business analysis, or a similar financial operations role
Strong attention to detail and accuracy
Self‑motivated with the ability to prioritize tasks and manage competing deadlines
Collaborative mindset, thriving in a team‑based environment
Excellent analytical and problem‑solving skills with the ability to troubleshoot payment issues
Ability to understand business concepts and translate them into effective operational processes
Ownership mentality with a focus on advocating for improved technical or process solutions
Strong communication skills with the ability to present insights and recommendations clearly to cross‑functional partners and leadership
Experience with Microsoft Visio preferred
Experience with PeopleSoft, OnBase, HighRadius, and/or SAP S/4HANA is an asset.

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

payment processingaccounts receivablebusiness analysisroot cause analysisprocess enhancementspayment standardizationworkflow documentationtesting proceduresdata accuracyfinancial operations

Soft Skills

attention to detailself-motivatedcollaborative mindsetanalytical skillsproblem-solving skillsownership mentalitystrong communication skillsability to prioritize tasksability to manage deadlinesability to translate business concepts

Certifications

Bachelor’s degree in AccountingBachelor’s degree in Finance