Analyst

• General Operational Tier 2 Desktop support including incident resolution and request fulfillment for personal computers, tablets, cellular devices, Microsoft Teams Room Systems, and other desktop peripherals
• Deploy, configure and support a variety of business software including Microsoft Office 365
• Knowledge of Active Directory, Windows 11 and networking
• Provision workstation hardware for new hires and fulfill annual hardware refreshes
• Working knowledge of security tools including Proofpoint, McAfee proxy; Crowdstrike; Cisco VPN
• Experience with Microsoft admin for Endpoint Manager, Exchange, Sharepoint and Teams
• Experience with Intune; Entra PIM
• Executive and VIP technical support
• With guidance from senior team members, support of high-profile events such as Board meetings, ELT meeting, Annual Meeting of Shareholders, Global CEO hybrid webcast
• Produce events delivered with Microsoft Live Event and Microsoft Town Hall
• Meeting space configuration, support and troubleshooting
• Support and troubleshoot Microsoft Teams Platform – meetings, chat, calling
• Technical support for remote workforce
• Participate in lifecycle management of desktops and related peripherals

IT Service Analyst

Analyst, Leaves – Temporary