Customer Success Director

Nuna Inc.

Customer Success Executive at Nuna transforming patient care by embedding technology in clinical workflows. Leading partnerships with health systems to improve health outcomes in Greater Chicago area.

Posted 5/5/2026full-timeRemote • Illinois • 🇺🇸 United StatesLead💰 $141,300 - $176,500 per yearWebsite

About the role

Key responsibilities & impact

Own and scale provider partnerships by turning health systems into reliable patient acquisition and engagement channels.
Work cross-functionally with Customer Success, Product, Engineering, and Data teams to continuously improve performance.
Embed Nuna into clinical workflows, increasing provider adoption and ownership of patient activation targets.
Lead the execution of key initiatives, ensuring timely delivery and measurable outcomes.
Partner across various disciplines to address customer needs and drive solutions.
Scale Nuna across additional clinics and patient populations, transitioning pilots into system-wide deployments.

Requirements

What you’ll need

Based in the Greater Chicago area
Comfortable with a 30% travel schedule to engage with clients and stakeholders
7+ years working with healthcare providers, health systems, or payers
Knowledge of healthcare technology, ideally patient-facing applications
Proven ability to drive execution and outcomes, not just manage relationships
Experience with clinical workflows, care teams, or population health programs
Strong analytical skills with a data-driven approach to problem solving
Excellent communication skills across executive and frontline stakeholders.

Benefits

Comp & perks

health insurance
life insurance
retirement benefits
participation in the company’s equity program
paid time off, including vacation and sick leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

healthcare technologypatient-facing applicationsclinical workflowspopulation health programsdata-driven problem solving

Soft Skills

analytical skillscommunication skillscross-functional collaborationexecution and outcomes focus