Numerix

Salesforce Administrator

• Administer and maintain the Salesforce CRM platform, ensuring smooth day-to-day operations.
• Manage and configure Salesforce CPQ (Configure, Price, Quote) applications to streamline sales processes.
• Manage user accounts, create and update - profiles, validation rules, flows, process builders, reports and dashboards in Salesforce.
• Establish or adjust assignment rules, escalation rules, auto response rules, queues, fields, objects and formulas by closely collaborating with stakeholders such as sales, service and marketing teams.
• Participate in the discovery of data from various internal sources and the creation of reports and dashboards.
• Troubleshoot and resolve Salesforce platform issues, working closely with stakeholders.
• Perform data quality checks and data cleansing tasks to ensure accurate records.
• Support and maintain integration between Salesforce and other business systems.
• Train and support end users on new or existing internal and third-party software systems and processes.
• Conduct appropriate analysis of existing Salesforce data to help identify patterns and aid in data quality improvements.
• Research and recommend third-party applications to enhance the operational efficiency of business users on the salesforce platform.
• Collaborate with Sales, Marketing, and IT teams to understand business requirements and implement tailored solutions.
• Monitor Salesforce releases and apply new features to keep the system updated.
• Provide recommendations for process improvements based on analysis of Salesforce data.