Customer Success Lead

Numeral (YC W23)

Customer Success Lead at Numeral managing strategic customer relationships and building the Customer Success function. Focused on adoption and retention for AI-native tax solutions.

Posted 5/13/2026full-timeSan Francisco • California • 🇺🇸 United StatesSenior💰 $180,000 - $250,000 per yearWebsite

About the role

Key responsibilities & impact

Build the Customer Success function from the ground up
Own strategic customer relationships and ensure measurable value from Numeral’s platform
Drive adoption, retention, and customer health while owning key metrics
Create scalable operational processes for a growing customer base
Act as the voice of the customer internally and influence roadmap priorities
Implement AI-forward workflows and automation to improve customer engagement

Requirements

What you’ll need

Experience building or scaling Customer Success, Account Management, or Post-Sales functions in high-growth startup environments
Deeply focused on customer outcomes
Track record of improving adoption, retention, customer satisfaction, and long-term account growth
Ability to think strategically while also solving operational challenges
Experience implementing scalable workflows, defining customer success metrics, and managing complex customer relationships across enterprise and mid-market environments
Excited about leveraging AI tools, automation, and operational systems to improve customer experience
Strong communicator with ability to build credibility with executives and collaborate across teams

Benefits

Comp & perks

Competitive compensation
Meaningful equity
Significant growth opportunity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementpost-sales functionsscalable workflowscustomer success metricscustomer satisfactionadoption improvementretention improvementAI toolsautomation

Soft Skills

strategic thinkingproblem solvingcommunicationcredibility buildingcollaboration