Business Operations

• Launch our product in new countries: Own end-to-end delivery of international launches—from operational research and tooling to stakeholder coordination and SOP development.
• Design scalable tax workflows: Build repeatable, automation-friendly processes for VAT/GST compliance using a combination of RPA tools, SQL, and AI agents.
• Own rollouts from 0–1: Pilot new operational systems, document workflows, train the team, and scale across regions.
• Improve efficiency & automation: Identify bottlenecks, reduce manual execution time, and implement automation and tooling to increase leverage.
• Triage edge cases and escalations: Support customer and internal teams by solving complex international operations issues, then build systems to prevent them in the future.
• Document and scale knowledge: Create internal SOPs and operational guides to ensure the team can scale with quality and consistency.
• Partner across teams: Collaborate with Product, Sales, and Customer Experience to enable seamless rollouts and drive go-to-market success in each region.

Business Operations Manager – International

Vice President Business Operations