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Numa

Solutions Engineer

Numa

Solutions Engineer providing exceptional technical support and solution delivery at Numa. Collaborating with multiple teams to enhance customer experience at AI-native automotive company.

Posted 7/27/2026full-timeRemote • 🇨🇦 CanadaJunior💰 CA$70,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities with a focus on troubleshooting, problem-solving, and customer satisfaction. Proficient in managing support cases and collaborating with cross-functional teams to enhance service quality and efficiency.

Highest-signal resume keywords
Technical Support ExperienceTroubleshooting SkillsSaaS Platform SupportSQL KnowledgeCRM Software Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TroubleshootingAnalytical SkillsProblem-SolvingSQLAPIsJSONBasic ScriptingTechnical DocumentationRoot Cause AnalysisSolution Configuration
Soft Skills
Excellent Communication SkillsOrganizational SkillsCollaborative MindsetSelf-StarterCustomer Experience Focus
Tools & Technologies
HubSpotZendeskLinear
Industry Keywords
Technical SupportSolutions EngineeringApplication SupportCustomer-Facing RoleSupport Platforms

Tech Stack

Tools & technologies
JavaScriptPythonSQL

About the role

Key responsibilities & impact
  • Provide timely technical support to customers through multiple channels, including phone, email, chat, and remote sessions.
  • Be actively available to answer inbound customer phone calls during all scheduled working hours as part of a coverage-based support model.
  • Serve as part of a coverage-based support team, maintaining availability during scheduled hours to handle urgent support requests and real-time issue resolution.
  • Support a geographically distributed customer base by providing coverage across designated time zones in Canada and the United States.
  • Work within an assigned regional coverage model, with schedules aligned to business needs and customer demand across North American time zones.
  • Manage a queue of support cases, balancing real-time customer interactions with timely resolution of email and ticket-based inquiries.
  • Proactively take ownership of incoming issues, identifying next steps and driving resolution independently.
  • Investigate, troubleshoot, and resolve complex technical issues related to product functionality, integrations, and system performance.
  • Reproduce customer-reported issues, perform root cause analysis, and implement effective solutions or workarounds.
  • Collaborate with Product, Engineering, and Customer Success teams to escalate and resolve product defects or high-impact issues.
  • Assist with solution configuration and optimization to meet customer and business needs.
  • Develop and maintain technical documentation, knowledge base articles, troubleshooting guides, and best practices.
  • Monitor support trends, identify recurring issues, and recommend product or process improvements.
  • Maintain accurate case records, issue documentation, and resolution details in support systems.
  • Contribute to continuous improvement initiatives that enhance team efficiency, service quality, and customer satisfaction.

Requirements

What you’ll need
  • 1+ years of experience in technical support, solutions engineering, application support, or a similar customer-facing technical role.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Proven ability to work independently as a self-starter, taking ownership of problems end-to-end and proactively driving solutions with minimal supervision, while comfortably identifying next steps without needing detailed direction.
  • Experience supporting SaaS platforms, web applications, APIs, or enterprise software solutions.
  • Working knowledge of SQL, APIs, JSON, and basic scripting (e.g., Python, JavaScript, or similar) is considered a strong asset.
  • Familiarity with CRM, ticketing, or support platforms such as HubSpot, Zendesk, or Linear.
  • Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • A collaborative mindset and passion for delivering exceptional customer experiences.

Benefits

Comp & perks
  • Base Salary: $70,000 CAD + Bonus
  • Equity Package
  • Flexible PTO
  • Fully Paid Group Insurance