Business Analyst

NULL NULL NULL NULL NULL NULL NULL NULL

full-time

Posted on:

Location Type: Office

Location: Adelaide • Australia

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Partner with leadership to identify and prioritise automation and AI opportunities that drive operational excellence
  • Define and refine customer-facing workflows to improve resolution times, service quality, and overall satisfaction
  • Analyse customer support queries and incidents to identify underlying issues and potential AI use cases
  • Act as a trusted partner across cross-functional teams, leveraging influence to drive the adoption of continuous improvement initiatives
  • Elicit business requirements, translate them into clear user stories and acceptance criteria, and support backlog prioritisation for delivery teams
  • Document current and future state processes to ensure a shared understanding of change impacts
  • Support change and adoption planning to ensure new capabilities are operationally viable and fit for purpose before release

Requirements

  • Demonstrated experience as a Business Analyst, specifically supporting automation, robotics, or AI-driven initiatives
  • Strong ability to document complex end-to-end processes and translate business needs into technical requirements (User Stories/Acceptance Criteria)
  • Proven track record in stakeholder management, with the ability to influence and drive alignment without formal authority
  • Analytical mindset with experience in root cause analysis and data-driven decision-making
  • Excellent communication skills, with the ability to clearly explain process changes and benefits to diverse internal teams
  • Experience working closely with delivery and product teams in an agile environment
  • Experience with project management or workflow tools (e.g., Jira, Hubspot)
  • Qualifications in Business Analysis, Information Technology, or a related field
  • Familiarity with Client Experience (CX) strategy and customer support frameworks
  • Prior experience in 'Product Readiness' or change management activities
Benefits
  • 10 half days of Wellbeing leave each year to help you recharge
  • $600 AUD annual wellbeing allowance for gym memberships, wellness apps, ergonomic gear and more
  • Generous Parental leave offering
  • $750 AUD in Baby Bucks
  • Free subscription to the Calm app as well as other mindfulness tools
  • Complimentary access to Australia’s most comprehensive property research platforms including RP Data and exclusive employee-only market updates and access to the industry’s best property experts
  • Two community and volunteer leave days each year to support meaningful causes and our charity partners
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business analysisautomationAI-driven initiativesroot cause analysisdata-driven decision-makinguser storiesacceptance criteriaprocess documentationagile methodologychange management
Soft Skills
stakeholder managementinfluencealignmentanalytical mindsetcommunication skillscollaborationproblem-solvingadaptabilityorganizational skillscustomer focus
Certifications
Business Analysis qualificationInformation Technology qualification