Global Reservations Sales Specialist

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full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $15 per hour

Job Level

Junior

About the role

  • Handle and convert incoming guest calls always meeting touchpoint expectations during guest interactions to close the sale.
  • Ensure compliance with GRSC call flow, touchpoints, and selling strategies.
  • Complete daily administrative routines (system logins, checklists, e mails, trainings).
  • Ability to learn and adapt to new systems and technological advances.
  • Manage guest voicemails and conduct callbacks.
  • Monitor and manage property waitlists, including availability checks and guest callbacks.
  • Engage in extensive training modules (Back to Basics, OSHA, Security Awareness, property-specific training).
  • Complete additional training and ongoing development as assigned.
  • Participate in daily/weekly/monthly huddles and communication meetings as needed or required.
  • Ability to engage with guests, team members and leaders in a positive manner and tone in all forms of communication.
  • Review personal and team performance statistics in NEO.
  • Monitor and meet conversion, calls handled percentage, and shop call expectations.
  • Perform additional duties as assigned by Leads, Supervisor, Manager, or Director.

Requirements

  • Ability to work in a remote work setting with a quiet and free of distraction background.
  • Ability to work a flex schedule to reflect business needs, with holiday and weekend hours required.
  • Prior experience in hotel and sales required.
  • Strong internet with hot spot back up, dual computer screen required.
  • Strong computer and typing skills with knowledge of navigating the internet and using various software programs.
  • Excellent written and verbal communication skills.
  • Strong organizational and time-management skills.
Benefits
  • comprehensive health insurance
  • retirement plans
  • paid time off
  • on-site wellness programs
  • local discounts
  • employee rates on hotel stays
  • ongoing training and development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
administrative routinessystem loginschecklistse mailstraining modulesperformance statisticsconversion metricscall handlingguest callbacksavailability checks
Soft Skills
communication skillsorganizational skillstime-management skillsadaptabilitypositive engagementteam collaborationcustomer servicesales skillsproblem-solvingattention to detail
Certifications
OSHA certificationsecurity awareness training