Part-Time Customer Retention Representative – AM Shift

NULL NULL NULL NULL NULL NULL NULL NULL

part-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Answer questions regarding coverage, premium, and other policy information.
  • Compose business letters, communicating effectively through written and verbal communication.
  • Work independently and making judgment decisions is required.
  • Make outbound calls to existing policyholders to collect delinquent premium payments.
  • Resell the benefits of our policies and provide excellent customer service.
  • Record policyholder information for reporting and transactional purposes.
  • Extensive telephone contact and appropriate telephone skills are required.
  • Maintain discretion and tact when providing service to customers.
  • Additional production incentive pays after the training period.
  • Bilingual (Spanish) hourly pay differential.

Requirements

  • High school diploma or equivalent is required.
  • Basic Microsoft Office Skills, including Word, Excel, and Outlook, are required.
  • A minimum typing speed of 30 wpm is required.
  • Experience in a call center environment is preferred.
  • Some insurance and/or sales experience is preferred.
  • Excellent verbal and written communication skills.
  • Ability to solve complex policyholder issues with a positive attitude.
  • Ability to work in a fast-paced environment and work well under pressure.
  • Knowledge of life and/or health insurance terminology preferred.
Benefits
  • Competitive compensation designed to reflect your expertise and contribution.
  • Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
  • Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
  • Paid holidays and time off to support a healthy work-life balance.
  • Parental leave to help our employees welcome their new additions.
  • Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
  • Company-paid counseling for assistance with mental health, stress management, and work-life balance.
  • Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
  • Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft OfficeWordExcelOutlooktyping speed 30 wpminsurance experiencesales experiencepolicyholder issue resolutioncustomer service
Soft Skills
verbal communicationwritten communicationindependent workjudgment decision makingpositive attitudeability to work under pressurediscretiontactfast-paced environment
Certifications
high school diploma or equivalent