NuHarbor Security

Security Operations Manager

NuHarbor Security

full-time

Posted on:

Location Type: Remote

Location: Remote • Vermont • 🇺🇸 United States

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Salary

💰 $137,000 - $168,000 per year

Job Level

SeniorLead

Tech Stack

Cyber Security

About the role

  • Leads a team responsible for configuring, managing, and optimizing vulnerability management tools to identify, assess, and prioritize security risks across organizational assets.
  • Foster a collaborative, accountable team culture that supports high-quality, on-time delivery.
  • Builds and encourages self-directed teams, fostering an open, collaborative culture to
  • Promotes operational excellence through rigorous quality controls and continuous improvement.
  • Manages team performance and resource allocation to clients using established key performance indicators.
  • Mentor security team members in vulnerability management best practices, supporting their technical growth and professional development.
  • Serve as the escalation point for internal teams and Managed Services clients for performance and resource allocation, proactively and reactively managing service requirements, customer issues, and helping clients win.
  • Represent NuHarbor in client interactions, addressing questions and concerns with professionalism.
  • Supports daily operations and strategic initiatives across security and service delivery teams with a focus on strategic and process improvement initiatives.
  • Manages product quality by reviewing tickets, backlogs, compliance with SLA/SLOs, handling guidelines, runbook adherence, and policy compliance.
  • Assists the sales organization in articulating our value to prospective clients.
  • Collaborates on innovative technical solutions aligned with company strategic goals.
  • Provides technical escalation support for 24/7 coverage.
  • Provides direction, leadership and mentoring for team.

Requirements

  • Bachelor’s Degree and eight (8) years’ working in directly applicable Cybersecurity or related technical positions.
  • In lieu of a degree, two (2) years of experience in a related technology field and relevant industry certifications are required.
  • Three (3) years of experience should be in a leadership and/or management role.
  • Five (5) years of direct experience supporting vulnerability management programs, tools, or processes.
  • Proficient understanding of project management.
  • Demonstrated experience managing, coaching, and mentoring a technical team.
  • Proven experience leading large-scale process improvement and change initiatives.
  • Demonstrated experience successfully leading customer-facing teams who work with cybersecurity technology platforms.
  • The ability to make complex subjects understandable to various audiences ranging from cyber practitioners to business executives.
  • Demonstrated ability to prioritize work across several projects and balance workload.
  • Experience with data visualization tools and strong analytical skills.
  • Proven ability to coach and explain security operations and cybersecurity to clients and teams.
  • Must be a citizen of the United States.
  • Client facing professionalism with exemplary written and verbal communication skills.
Benefits
  • The engagement and support of company leadership who recognize the challenge of marketing a complex cybersecurity service in a chaotic market.
  • An organization that recognizes and rewards employee commitment and contribution to our customers’ satisfaction and success
  • Growth in your career and capabilities as you help to chart a path to improving customer interactivity and service adoption.
  • A collaborative and driven working environment in a rapidly growing company and market
  • A fun and social working environment where you are encouraged to be your true self.
  • Competitive salary and benefits, including paid time to give back in your community and generous PTO.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
vulnerability managementproject managementdata visualizationcybersecurityprocess improvementanalytical skillstechnical mentoringperformance managementresource allocationSLA/SLO compliance
Soft skills
collaborative cultureleadershipcoachingcommunicationaccountabilitycustomer serviceproblem-solvingteam performance managementprofessionalismprioritization