IT Operations Technician
Nucor Corporation
full-time
Posted on:
Location Type: Office
Location: Lewisville • Texas • United States
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Job Level
Tech Stack
About the role
- Provide technical support to employees using phone, email, chat, and the ticketing system;
- provide in-person support to onsite employees and remote support to other locations
- Order, configure, and deploy new equipment and manage used inventory
- Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software and applications
- Troubleshooting and maintaining IT infrastructure equipment such as computers/laptops, phones, servers, access control systems and network devices
- Create and support user account and group membership setups
- Support project work as assigned
- Create and maintain documentation regarding incidents, projects, and inventory
- Work a rotational on-call IT support schedule to include evenings and weekends as assigned
Requirements
- 1-year technical experience supporting users with hardware, software, administration and IT customer support as defined in the responsibilities.
- IT related associate degree, or 2 years of equivalent recent experience
- Experience installing, configuring, and troubleshooting MS Windows, Office, Outlook, and other basic Windows applications
- Experience troubleshooting networking equipment, Conference rooms audio/visual, and access control systems/cameras/badges
- Experience with workstation imaging software and an MDM solution such as Microsoft Intune
- Experience in a heavy industrial setting
- SAS Platform experience
- Microsoft PowerShell
- Experience Cloud Management
- Experience Microsoft ADO
- Experience working in a Scrum project management framework
Benefits
- Medical
- Dental
- Vision
- Disability Insurance
- 401K and Roth accounts
- Profit sharing
- Pay-for-performance bonuses
- Paid parental leave
- Tuition reimbursement
- Stock program
- Scholarships
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supporttroubleshootinginstallationconfigurationmaintenanceuser account managementworkstation imagingMicrosoft PowerShellnetworking equipmentSAS Platform
Soft Skills
communicationproblem-solvingcustomer supportdocumentationteamworkadaptabilitytime managementattention to detailorganizational skillsproject support
Certifications
IT related associate degree