Quality Assurance & Support Team Group Leader I
Nucor Corporation
full-time
Posted on:
Location Type: Office
Location: Waterloo • United States
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Job Level
Tech Stack
About the role
- Champion Nucor’s safety culture by leading by example, reinforcing safe work practices, and integrating safety considerations into daily operations and planning
- Provide coaching, mentoring, and performance feedback while overseeing training, professional development, and teammate growth to build a strong, engaged team
- Address performance concerns, resolve personnel challenges, and support teammate success to maintain team effectiveness and accountability
- Assess workload and staffing needs, recommend hiring decisions, and secure internal or contractor resources to meet operational and project demands
- Participate in the recruitment, interviewing, and training of new team members
- Maintain proactive, transparent communication with leadership, internal teams, and stakeholders, providing timely updates on priorities, risks, and progress
- Ensure project status, quality metrics, and resource needs are clearly documented, accurately reported, and accessible to appropriate audiences
- Monitor key support and quality metrics, identify trends, and drive improvement initiatives that enhance performance and reliability
- Establish, maintain, and continuously improve standardized support processes, including incident resolution and escalation, to ensure consistency, efficiency, and service quality
- Partner with Product Management and Technical Services leadership to define QA strategies, expand automated testing capabilities, and standardize test case development to support scalability and long-term quality
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related discipline
- Equivalent combination of experience and education is also acceptable
- Two or more years of experience leading successful teams
- Five or more years of experience in IT Quality Assurance, Technical Support, or Project Management
- Candidate must be legally authorized to work in the United States without sponsorship, now and in the future
- Experience in the metal building industry or, at minimum, in a manufacturing or industrial environment (preferred)
- Hands-on experience with Quality Assurance tools and processes, including test automation frameworks and reporting tools (preferred)
- Strong proficiency in Microsoft Excel for data analysis and reporting purposes (preferred)
- Demonstrated ability to conduct training sessions for individuals and teams on QA and support processes (preferred)
- Working knowledge of IT concepts such as databases, user authentication, and system access management (preferred)
- Familiarity with Agile methodologies (Scrum or similar) and their application in QA and support environments (preferred)
- Experience with data management tools (e.g., Microsoft SQL Server Management Studio) for troubleshooting and reporting (preferred)
- Exposure to automation strategies and emerging technologies such as machine learning and AI for process improvement (preferred)
Benefits
- Medical, Dental, Vision, and Disability Insurance
- 401K and Roth accounts
- Profit sharing
- Pay-for-performance bonuses
- Paid parental leave
- Tuition reimbursement
- Stock program
- Scholarships
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Quality AssuranceTest AutomationData AnalysisReporting ToolsMicrosoft ExcelDatabasesUser AuthenticationSystem Access ManagementAgile MethodologiesData Management Tools
Soft Skills
CoachingMentoringPerformance FeedbackTeam EffectivenessCommunicationProblem SolvingTrainingLeadershipAccountabilityProcess Improvement