Customer Agreement Manager

NuCO2

Contract Manager for customer agreements at NuCO2, the national beverage grade CO2 provider. Handling renewals, modifications, and customer service efforts effectively.

Posted 4/24/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $19 per hourWebsite

About the role

Key responsibilities & impact

Refreshing/resigning customer contract agreements
Renew existing customers in the final year before evergreen status.
Renew existing customers in evergreen or without a current contract agreement
Renew acquired customer agreements.
Modify agreements based on usage changes.
Clean up all customer data to support fulfillment activities.
Managing account linkage for new owners and chain store transfers.
Renew agreement with new owners.
Refresh/correct linkage of stores between “company” and “franchisee” status.
Update/correct key chain store data to support fulfillment activities.
Forward/communicate key information to internal clients
Saving current customer agreements.
Work with disgruntled customers to resolve problems and save business.
Work with internal functional heads to follow-up on agreed customer actions and problem repairs.
Think proactively using business findings to troubleshoot future potential problems and correct before business is lost or threatened.
Adding Equipment to customer agreements.
Assist customers who are in need of additional equipment from our product assortment with an emphasis on life safety equipment.
Ability to upsell where applicable and bundle equipment options.
Follow all selling rules related to new equipment additions and contract renewals.
Seek opportunities in every customer interaction to upsell new products and services.
Manage caseload and ensure cases are updated with notes and emails as applicable.
Use of Formstack to send out and manage contracts that need to be signed by customer.
Create contract packages for processing according to contract administrator rules.
Remain current with customer interactions via email and phone.
Daily, weekly, monthly reporting as required to support performance management routines.

Requirements

What you’ll need

Previous sales experience required
inside sales experience preferred
Customer Service, restaurant, hospitality experience a plus
High School Diploma required
Associate or bachelor’s degree in business, Sales, or Marketing preferred
Proficient computer skills. MS office – Word, Excel, and PowerPoint.
Impeccable follow-up and organizational skills.
Ability to work on multiple initiatives at once.
Possess a strong customer service sense.
Intense ability to sweat the details to achieve superior follow-up.
A drive to win, with winning defined as delivery of personal and business objectives while maintaining satisfied, happy customers with each engagement.

Benefits

Comp & perks

medical
dental
vision
prescription
matching 401K savings
paid time off
tuition reimbursement
employee discounts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

contract managementcustomer data managementupsellingreportingequipment additiontroubleshootingsales techniquescustomer agreement modificationaccount linkage managementcustomer interaction management

Soft Skills

organizational skillscustomer servicefollow-upproblem-solvingproactive thinkingattention to detailmultitaskingcommunicationrelationship managementdrive to win

Certifications

High School DiplomaAssociate degreeBachelor's degree