NucleusTeq

Senior Vice President, Customer Success, Account Management and Delivery

NucleusTeq

full-time

Posted on:

Origin:  • 🇺🇸 United States • Arizona

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Job Level

Senior

Tech Stack

AWSAzureCloudGoogle Cloud Platform

About the role

  • Own all existing accounts globally and be accountable for revenue retention, expansion, and organic growth.
  • Drive new-logo acquisitions in partnership with Sales; co-own expansion and new-logo pipeline with the CRO.
  • Own end-to-end customer lifecycle including Account Management and Delivery organizations (PMO/Engagement Management) to ensure outcomes are achieved on time, on budget, and at target margins.
  • Standardize executive Success Plans per account and run EBR/QBR cadences; define health scoring and automate alerts.
  • Own delivery governance (PMO): SOW hygiene, change control, risk/issue management, executive escalations, and ensure on-time/on-budget delivery and target margins.
  • Build the Land→Adopt→Expand playbook linking value hypotheses to adoption milestones and commercial expansion.
  • Instrument CRM/CS platforms with SLAs, handoffs, forecasting hygiene, and attribution rules; define regional operating rhythms.
  • Recruit, mentor, and scale high-performing leaders; foster a customer-first, revenue-aware culture.

Requirements

  • 15+ years in customer-facing, revenue-owning roles (Customer Success, Account Management, Sales, Consulting/Delivery); 8+ years leading global teams.
  • Proven track record hitting NRR/GRR and net-new ARR targets; strong renewal/expansion negotiation acumen.
  • Delivery leadership experience owning PMO/engagement governance, utilization/margins, and complex program execution.
  • Expertise across Cloud (AWS/Azure/GCP/OCI), Data & Analytics, and AI/ML services; ability to tie technical value to commercial outcomes.
  • Operational rigor in RevOps/CS Ops, forecasting, coverage models, quota planning, and executive reporting.
  • Executive presence with C-suite stakeholders; excellent communication and customer advocacy skills.
  • Bachelor’s degree required; MBA or technical graduate degree is a plus.