Associate Client Services Director

Nucleus

Associate Client Services Director at Nucleus Global providing strategic leadership for integrated medical communications. Overseeing client services and ensuring operational excellence.

Posted 7/31/2026full-timeRemote • 🇺🇸 United StatesLead💰 $130,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client accounts within Medical Affairs and Publications, focusing on strategic planning, financial performance, and team development. Proven ability to foster relationships with senior stakeholders and drive business growth through innovative solutions and effective communication.

Highest-signal resume keywords

Client Services ExperienceMedical Affairs ExpertiseFinancial AcumenBusiness Development LeadershipStrategic Thinking

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Budget ManagementForecastingProfitability AnalysisAccount Growth StrategiesScientific Communications

Soft Skills

Relationship BuildingStakeholder ManagementCoaching and MentoringCollaborative ApproachInfluencing Skills

Industry Keywords

Medical CommunicationsPublicationsOmnichannel EngagementRFPsMarket Insights

About the role

Key responsibilities & impact

Lead the day-to-day strategic management of a key client account delivering integrated Medical Affairs and Publications programs.
Build and maintain trusted relationships with senior client stakeholders, acting as a strategic advisor and confidently navigating complex business conversations.
Partner with Scientific Services, Editorial, Digital, Creative, and Operations teams to deliver high-quality scientific communications that support client objectives.
Oversee account financial performance, including forecasting, budgeting, profitability, resource planning, and identifying opportunities for organic account growth.
Drive operational excellence by implementing best practices, improving delivery processes, and leading strategic initiatives that enhance account performance.
Lead, coach, mentor, and develop Client Services team members, fostering a collaborative, inclusive, and high-performing culture.
Contribute to business development by leading proposals, RFPs/RFIs, pitches, and onboarding new business, while identifying opportunities to expand the existing client partnership.
Lead account strategy and planning, applying market insights and industry trends to develop innovative solutions that deliver long-term value.
Stay informed on developments across Medical Affairs, scientific publications, AI, and omnichannel engagement, bringing forward new ideas and strategic thinking to clients and internal teams.

Requirements

What you’ll need

Extensive Client Services experience within a medical communications agency, with significant experience supporting Medical Affairs and/or Publications accounts.
Proven ability to build trusted relationships with senior pharmaceutical clients and successfully lead integrated scientific communications programs.
Strong commercial and financial acumen, with experience managing budgets, forecasting, profitability, and driving organic account growth.
Experience leading and developing Client Services teams while collaborating effectively across Scientific Services, Editorial, Digital, and other cross-functional teams.
Demonstrated success leading business development activities, including proposals, pitches, and expanding existing client partnerships.
Strategic thinker with the ability to translate client objectives and market insights into impactful Medical Affairs and Publications strategies.
Excellent communication, influencing, and stakeholder management skills, with a collaborative, solutions-focused approach and a passion for developing people and delivering exceptional client experiences.

Benefits

Comp & perks

Health coverage
401(K) matching
PTO
Flexible working arrangements
Career and personal development opportunities