Client Services Director

Nucleus

Client Services Director at Nucleus Global providing strategic leadership for medical affairs and commercial accounts. Managing relationships and overseeing delivery of integrated medical communications initiatives.

Posted 7/17/2026full-timeRemote • 🇺🇸 United StatesLead💰 $145,000 - $185,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in Client Services within medical communications, with a strong focus on managing Medical Affairs and Commercial accounts. Proven ability to lead teams, drive financial performance, and foster strategic client relationships while implementing innovative solutions.

Highest-signal resume keywords

Client Services ExperienceMedical Affairs Account ManagementFinancial AcumenTeam LeadershipStrategic Client Relationship Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Budget ManagementForecastingProfitability AnalysisIntegrated Medical CommunicationsBusiness Development

Soft Skills

Excellent CommunicationStakeholder ManagementCollaborationSolutions-Oriented MindsetCoaching and Development

Industry Keywords

Medical CommunicationsCommercial Pharmaceutical AccountsOmnichannel EngagementAI in Medical AffairsOperational Excellence

About the role

Key responsibilities & impact

Lead the strategic direction and day-to-day oversight of one Medical Affairs account and one Commercial account, ensuring high-quality delivery across a range of integrated medical communications initiatives.
Build and maintain trusted relationships with senior client stakeholders, acting as a strategic advisor and confidently navigating complex conversations and business challenges.
Partner with Scientific Services, Creative, Digital, and Operations teams to develop and deliver impactful solutions that align with client objectives.
Oversee financial performance across your portfolio, including forecasting, budgeting, profitability, resource planning, and identifying opportunities for organic growth.
Lead, coach, and develop Client Services team members, creating a collaborative, inclusive, and high-performing environment.
Champion operational excellence by implementing best practices, improving delivery processes, and driving continuous improvement across your teams.
Support new business opportunities by contributing to proposals, pitches, and onboarding activities while identifying opportunities to expand existing client partnerships.
Collaborate with senior leadership to support broader business initiatives, team development, and strategic planning.
Stay ahead of industry trends across Medical Affairs, Commercial, omnichannel engagement, and AI, bringing innovative thinking to clients and internal teams.

Requirements

What you’ll need

Extensive Client Services experience within a medical communications agency, with experience leading Medical Affairs and/or Commercial pharmaceutical accounts.
Proven success managing complex, strategic client relationships and serving as a trusted advisor to senior stakeholders.
Strong commercial and financial acumen, with experience managing account budgets, forecasting, profitability, and organic growth.
Experience leading and developing high-performing client services teams while fostering collaboration across multidisciplinary groups.
Demonstrated success leading integrated medical communications programs, balancing multiple priorities while delivering exceptional client service.
Confident supporting business development activities, including proposals, pitches, and expanding existing client partnerships.
Strategic, collaborative, and solutions-oriented, with excellent communication and stakeholder management skills and a passion for developing people.

Benefits

Comp & perks

Health coverage
401(K) matching
PTO