FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Technical Monitoring Analyst, Junior
NucleaAnalista técnico monitorando infraestrutura, aplicações, redes e serviços críticos da Núclea, provedora brasileira de infraestrutura bancária. Registrando incidentes, tratando alertas e apoiando a disponibilidade operacional em regime híbrido.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in monitoring infrastructure and applications, incident management, and operational reporting. Familiar with ITIL practices, observability tools, and basic automation skills to enhance operational efficiency.
Highest-signal resume keywords
Monitoring Tools ProficiencyIncident Management KnowledgeBasic Automation SkillsCloud Environment ExperienceTechnical English Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Knowledge of Windows Operating SystemBasic Knowledge of Linux Operating SystemBasic Understanding of TCP/IP ProtocolsBasic Skills in Data AnalysisBasic Automation Skills Using PowerShellBasic Automation Skills Using Shell ScriptBasic Automation Skills Using PythonExperience in High-Availability EnvironmentsFamiliarity with Monitoring Tools Like ZabbixFamiliarity with Monitoring Tools Like Grafana
Soft Skills
Good Verbal Communication SkillsGood Written Communication SkillsAnalytical ProfileOrganized ProfileDetail-Oriented Profile
Tools & Technologies
Microsoft OfficeServiceNowJiraMicrosoft 365 ToolsPower AutomateMicrosoft CopilotChatGPTDynatraceAppDynamicsSplunk
Certifications & Qualifications
Certifications in CloudCertifications in ITILCertifications in ObservabilityCertifications in AICertifications in Automation
Industry Keywords
Network Operations Center (NOC)Incident ManagementEvent ManagementAIOps PracticesOperational Automation
Tech Stack
Tools & technologiesAWSAzureCloudGoogle Cloud PlatformGrafanaLinuxPythonServiceNowSplunkTCP/IP
About the role
Key responsibilities & impact- Monitor infrastructure, applications, networks and IT services using monitoring tools.
- Identify, log, categorize and route incidents to the responsible teams.
- Execute standard operating procedures (runbooks) for initial handling of alerts and events.
- Perform basic analysis of logs, metrics and performance indicators.
- Follow up on critical incidents, engaging support teams according to escalation matrices.
- Prepare operational communications regarding outages, degradations and service restorations.
- Monitor production changes to ensure impacted services are observed.
- Record operational evidence and keep monitoring documentation up to date.
- Work shifts when applicable, ensuring operational coverage of monitored environments.
- Support the generation of operational reports and availability, incident and event metrics.
- Contribute to continuous improvement of monitoring processes and incident management.
Requirements
What you’ll need- Bachelor’s degree completed or in progress in Information Technology, Computer Science, Information Systems, Systems Analysis and Development, Computer Engineering, Software Engineering or related fields.
- Basic knowledge of Windows and Linux operating systems.
- Basic understanding of computer networks and TCP/IP protocols.
- Ability to identify, analyze and record technology incidents and events.
- Familiarity with monitoring, observability or event management tools.
- Good verbal and written communication skills for interacting with technical teams and reporting incidents.
- Basic proficiency with Microsoft Office (Excel, Word and PowerPoint).
- Analytical, organized and detail-oriented profile.
- Interest in technology, automation and market trends.
- Availability to work in an on-call/shift rotation when required.
- Familiarity with generative AI tools (Microsoft Copilot, ChatGPT or similar) to support analysis, documentation and operational productivity.
- Knowledge of monitoring and observability tools such as Zabbix, Grafana, Dynatrace, AppDynamics, Splunk, Kibana or similar.
- Basic knowledge of ITIL, Incident Management and Event Management.
- Experience or internship in a Network Operations Center (NOC), Command Center, Service Desk or Technical Support.
- Basic automation skills using PowerShell, Shell Script or Python.
- Experience with Cloud environments (Azure, AWS or Google Cloud Platform).
- Familiarity with ticketing platforms such as ServiceNow, Jira or similar.
- Basic skills in data analysis and dashboard creation.
- Experience using AI for event analysis, information correlation, documentation generation and optimization of operational processes.
- Technical English for reading documentation and event analysis.
- Certifications or courses in Cloud, ITIL, Observability, AI or Automation.
- Experience in high-availability (24x7) critical environments.
- Knowledge of Microsoft 365 tools, Power Automate and Microsoft Copilot.
- Interest in AIOps practices, operational automation and continuous improvement.
Benefits
Comp & perks- Health and Dental Plan
- Meal Allowance - Ticket
- Life Insurance
- Home Office Allowance
- Profit Sharing (PLR)
- Private Pension
- Daycare Assistance
- WellHub and Totalpass